Training and Assessing Workbook - Train the Trainer toolkit
Section 2: Assessment and evaluation
- 2.1 Assessment record - sample
- 2.2 Assessment task/activity samples
- 2.3 Evaluating training delivery - a checklist
- 2.4 Evaluation sheets
2.1 Assessment record – sample
At XYZ Industries, supported employees are assessed in their:
- work habits and attitudes
- production requirements
- workplace safety practices
- team work.
Certain competencies are expected in each of these areas. Each competency has a list of measures of evidence or key performance indicators. If a supported employee has not achieved competency then we need to analyse why and decide if training is needed.
Employee performance will be assessed as competent (C) or not yet competent (NYC) for each of the key performance indicators.
Here is an example.
| Work habits and attitudes | Key performance indicators | C/NYC |
|---|---|---|
| Attends work on time |
|
|
| Shows understanding of job role |
|
|
| Meets productivity and quality |
|
2.2 Assessment task/activity samples
Assessment activities or tasks do not need to be complicated. Ideally they should be simple, straightforward and relevant to the work the supported employee is completing. Here are some examples of assessment tasks.
Assessment task/activity
- Participating in a discussion.
- Drawing a picture/diagram to show a process and explaining what has been drawn.
- Offering a suggestion about how to solve a work problem.
- Discussing workplace scenarios 'what would happen if…'
- Describing the quality of a work product or sample.
- Combining information from different places to draw a conclusion.
- Describing alternative courses of actions.
- Talking about how a particular system works and the way the components work together to affect each other.
- Applying rules to particular situations.
- Answering questions about, 'What was the purpose of…?'
- Answering questions such as 'What do you need to do to fix this problem?'
- Answering questions such as, 'How can you make this better…?
- Demonstrating skills in response to questions such as, 'Show me how to…'
- Showing skills during completion of work activity.
2.3 Evaluating training delivery – a checklist
In order to improve training design, content and delivery, trainers should evaluate each training session. The following checklist provides some guidelines for consideration.
Supported employees' reaction during training delivery
- Did the supported employee appear involved and interested?
- Did the supported employee ask questions?
- Did the supported employee help solve problems and issues as they arose during the training?
- Did the training location appear to be suitable?
- Was the right number of supported employees involved?
- Was the training session the right length?
Trainer evaluation
- What worked well? Why? What didn't work well? Why?
- Were the training aims and objectives met? Does supported employee's activity in the workplace support this?
- Was the information presented during the training appropriate and adequate?
- Was the information provided in an interesting and engaging manner?
- Was there any additional content or resources that would have assisted the training?
- Were the resources used to support the training appropriate?
- Do the supported employees have any further training requirements?
- Have the administrative and record-keeping requirements been met?
2.4 Evaluation sheets
Template 1
Please tick the response closest to your rating. There is space provided at the bottom of the page to comment on any aspect of the workshop.
| Excellent | Good | Needs improvement | |
|---|---|---|---|
| Trainer's knowledge of workshop content | |||
| Trainer's presentation style | |||
| Trainer's handling of group responses | |||
| Trainer's handling of questions from the group | |||
| Guest speaker (if applicable) | |||
| Organisation of workshop content | |||
| Quality of activities and case studies | |||
| Quality of the visual aids |
Will the workshop assist you in your role as a trainer of supported employees? If yes, how will it assist?
Do you have any suggestions to improve the workshop?
Template 2
Please rate the workshop according to the following scale: Excellent 5, Good 3, Needs Improvement 1. There is space provided below to comment on any aspect of the workshop.
| Rating | |
|---|---|
| Trainer's knowledge of workshop content | |
| Trainer's presentation style | |
| Trainer's handling of group responses | |
| Trainer's handling of questions from the group | |
| Guest speaker (if applicable) | |
| Organisation of workshop content | |
| Quality of activities and case studies | |
| Quality of the visual aids |
Overall, on the above scale of 1 to 5, how would you rate the workshop?
Which parts of the workshop did you find most useful?
Which parts of the workshop were least useful?
Will the workshop assist you in your role as a trainer of supported employees? If yes, how will it assist?
Do you have any suggestions to improve the workshop?