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Training and Assessing Workbook - Implementation guide


Section 2: Delivery techniques

2.1 What techniques does a good trainer need?

Good trainers have a range of techniques to assist participants' learning and to assist their knowledge development. They communicate well and are skilled in reading participant behaviours and are able to adjust their approach or the activity to address the individual's or group's needs.

In summary, trainers need to:

2.2 How should a workshop be delivered?

Approach each workshop enthusiastically, calmly and confidently. Know what you want to cover and prepare well. When you are talking to the participants, speak slowly and clearly and use language that is simple and appropriate. Do not use abbreviations or jargon unless you are sure everyone has the same understanding.

Provide the participants with a clear description of what they will be doing, how they will be participating and what they can expect to achieve from the workshop.

If you keep the workshop practical and relevant, participants will be more willing to share their knowledge and experiences. Maintain links between activity and discussion in the workshop and the participants' workplaces.

2.3 Are there ways to make group work successful?

It will be part of your role as a trainer to watch group behaviours and adjust the timing for the group activity or the membership of the group when necessary. Group work should be more than just a chat between participants. It should enable people to learn from each other and exchange information.

Some discussion and agreement at the start of the training session about how group time will be spent will assist in developing the session. For example, 'We will stick to discussion points and try not to get distracted'.


2.4 Are there any hints for summarising group work?

Effective summarising of small group work is essential. If you are working with multiple small groups each wants to hear the response from the others. Always include time to draw the key points from any group activity together.


2.5 How can quiet participants be included?

Some people do not like new situations or sharing their thoughts with strangers but this does not mean they do not have skills, knowledge and information they want to share. It is part of your role, as a trainer, to provide opportunities for the quieter participants to contribute to the workshop.


2.6 Are there any hints for working with dominant participants?

It is always good to have people in a workshop who are willing to share their views and experience but at times this may overwhelm other participants. Try to work with the more dominant participants in a workshop and utilise their enthusiasm as a positive.


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