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Australian Government: Department of Families, Housing, Community Services and Indigenous Affairs

Table of contents | PDF Library

Contents

Consumer training and support - Resource directory

Chapters

External training resources and information products

Communicating with employees of a business service
Communicating in a culturally appropriate way
About business services: Parent and carers
About business services: School leavers

The materials in the red folder have been developed primarily to support Disability Business and Advocacy Services to provide information about their services to the wider community.

Picture of external training resources

Communicating with employees of a business service


Type of product	Information product
Mode of delivery	Self-paced learning
Relevant Disability Services Standards	Standard 1 Service access Standard 4 Privacy, dignity and confidentiality Standard 5 Participation and integration Standard 6 Valued status Standard 7 Complaints and disputes Standard 8 Service management Standard 12 Protection of human rights and freedom from abuse
Audience	External contractors and suppliers
Type of delivery	Self-paced One-on-one or small groups Stand-alone Can be integrated into a larger workplace training program
Resource included	Fact sheet CD-ROM for easy printing
Product overview	As suppliers of goods and services, contractors may need to communicate with many different people in business. This fact sheet is designed to provide information that will improve the skills and confidence of contractors who communicate with supported employees in Disability Business Services. It gives communication tips to help make interaction effective, appropriate and satisfying.

Communicating in a culturally appropriate way


Type of product	Information product
Mode of delivery	Self-paced learning
Relevant Disability Services Standards	Standard 1 Service access Standard 4 Privacy, dignity and confidentiality Standard 5 Participation and integration Standard 6 Valued status Standard 7 Complaints and disputes Standard 8 Service management Standard 12 Protection of human rights and freedom from abuse
Audience	External contractors and suppliers
Type of delivery	Self-paced One-on-one or small groups Stand-alone Can be integrated into a larger workplace training program
Resource included	Fact sheet CD-ROM for easy printing
Product overview	As suppliers of goods and services, contractors may need to communicate with many different people in business. This fact sheet is designed to improve skills in communicating with people from different cultural backgrounds.

About business services: Parent and carers


Type of product	Information product
Mode of delivery	Self-paced
Relevant Disability Services Standards	Standard 1 Service access Standard 2 Individual needs Standard 3 Decision making and choice Standard 4 Privacy, dignity and confidentiality Standard 5 Participation and integration Standard 6 Valued status Standard 7 Complaints and disputes Standard 8 Service management Standard 9 Employment conditions Standard 10 Service recipient training and support Standard 11 Staff recruitment, employment and training Standard 12 Protection of human rights and freedom from abuse
Audience	Parents and carers of supported employees
Type of delivery	Self-paced One-on-one or small groups Stand-alone Can be integrated into a larger workplace training program
Resource included	Fact sheet CD-ROM for easy printing
Product overview	This fact sheet is for parents and carers of supported employees and is about the benefits of business services.

About business services: School leavers


Type of product	Information product
Mode of delivery	Self-paced
Relevant Disability Services Standards	Standard 1 Service access Standard 2 Individual needs Standard 3 Decision making and choice Standard 4 Privacy, dignity and confidentiality Standard 5 Participation and integration Standard 6 Valued status Standard 7 Complaints and disputes Standard 8 Service management Standard 9 Employment conditions Standard 10 Service recipient training and support Standard 11 Staff recruitment, employment and training Standard 12 Protection of human rights and freedom from abuse
Audience	School leavers
Type of delivery	Self-paced One-on-one or small groups Stand-alone Can be integrated into a larger workplace training program
Resource included	Fact sheet CD-ROM for easy printing
Product overview	This fact sheet is for school leavers and is about the benefits of business services.