Consumer training and support - Resource directory

Chapters

Employer training resources and information products

Workplace safety
Support staff workplace responsibilities
Disability maintenance instrument - FAQs
Evidence guide for Disability Business Service organisations
Leading work teams
Being an effective manager
Work Talk series

The materials in the yellow folder have been developed primarily to support the training and information needs of support staff and managers employed in Disability Business and Advocacy Services. They may also be useful in meeting similar needs of people with disability employed in, or assisted by, these services.

Picture of employer training resources

Workplace safety


Type of product	Training product
Mode of delivery	To be delivered by training staff of Disability Business Services
Relevant Disability Services Standards	Standard 3 Decision making and choice Standard 5 Participation and integration Standard 7 Complaints and disputes Standard 8 Service management Standard 9 Employment conditions Standard 10 Service recipient training and support Standard 11 Staff recruitment, employment and training Standard 12 Protection of human rights and freedom from abuse
Audience	Support staff of Disability Business Services
Type of delivery	One-on-one or small groups Stand-alone Can be integrated into a larger workplace training program Topics can be independently delivered
Resources included	Trainer's Guide Microsoft PowerPoint® presentation CD-ROM for easy printing
Product overview	The aim is to impart the skills and knowledge required to maintain a safe workplace. Trainer's guide This trainer's guide includes information and tips about various ways the training sessions can be conducted. The guide offers flexibility to support trainers in changing the presentation slides to reflect the supported employees' workplace safety needs. Microsoft PowerPoint® presentation The presentation is structured around the trainer's guide; you can add or delete information to suit your organisation. You can change the text to suit your workplace. The presentation has photographs of hazards, signs and Personal Protective Equipment (PPE) and the guide takes you through the process of replacing those images with images of your workplace that you'll capture with a digital camera. We strongly encourage you to use your own images so that the venues, equipment, signage and people in your presentation are familiar, and clearly relevant to the learners. Speaker's notes are included with the presentation to help you conduct it in a way that support staff will find engaging, making it easier for them to learn.

Support staff workplace responsibilities


Type of product	Training product
Mode of delivery	To be delivered by training staff of Disability Business Services
Relevant Disability Services Standards	Standard 1 Service access Standard 2 Individual needs Standard 3 Decision making and choice Standard 4 Privacy, dignity and confidentiality Standard 5 Participation and integration Standard 6 Valued status Standard 7 Complaints and disputes Standard 8 Service management Standard 9 Employment conditions Standard 10 Service recipient training and support Standard 11 Staff recruitment, employment and training Standard 12 Protection of human rights and freedom from abuse
Audience	Support staff of Disability Business Services
Type of delivery	One-on-one or small groups Stand-alone Can be integrated into a larger workplace training program Topics can be independently delivered
Resources included	Trainer's guide Microsoft PowerPoint® presentation CD-ROM for easy printing
Product overview	The product focuses on issues relating to workplace communication and cultural change. The aim of the Microsoft PowerPoint® presentation is to create engaging and realistic scenarios of workplace incidents and encourage discussion and reflection. Each Microsoft PowerPoint® presentation addresses a different workplace scenario. Many scenarios share similar issues and may overlap to some degree. The common themes of workplace communication and cultural change are reinforced throughout the product. The scenarios have been developed for use as triggers to encourage support staff to discuss these workplace issues.

Disability maintenance instrument - FAQs


Type of product	Information product
Mode of delivery	To be delivered by training staff of Disability Business Services
Relevant Disability Services Standards	Standard 1 Service access Standard 2 Individual needs Standard 4 Privacy, dignity and confidentiality Standard 6 Valued status Standard 8 Service management Standard 9 Employment conditions Standard 10 Service recipient training and support Standard 11 Staff recruitment, employment and training Standard 12 Protection of human rights and freedom from abuse
Audience	Support staff of Disability Business Services
Type of delivery	One-on-one or small groups Self-paced Can be integrated into a larger workplace training program Topics can be independently delivered
Resources included	Disability maintenance instrument -FAQs CD-ROM for easy printing
Product overview	The purpose of this guide is to address the key questions, issues and concerns that have been raised by Disability Business Services about the Disability Maintenance Instrument (DMI). The DMI is a tool that is used to collect information about a client's needs for support in the workplace. The questions have been grouped into the following topic areas to make it easier to find information. The DMI The assessment The evidence The domains The score

Evidence guide for Disability Business Service organisations


Type of product	Information product
Mode of delivery	To be delivered by training staff of Disability Business Services
Relevant Disability Services Standards	Standard 1 Service access Standard 2 Individual needs Standard 4 Privacy, dignity and confidentiality Standard 6 Valued status Standard 8 Service management Standard 9 Employment conditions Standard 10 Service recipient training and support Standard 11 Staff recruitment, employment and training Standard 12 Protection of human rights and freedom from abuse
Audience	Support staff of Disability Business Services
Type of delivery	One-on-one or small groups Self-paced Can be integrated into a larger workplace training program Topics can be independently delivered
Resources included	Evidence guide for Disability Business Service organisations CD-ROM for easy printing
Product overview	This guide has been written for people working in Disability Business Services – from support staff, to managers, to Board members. Its three main aims are: to explain the basic principles of evidence and/or data collection to assist with identification of evidence requirements (internal and external) to provide some good practice examples. The guide is essentially a series of questions and answers about evidence. There are six questions that break up the guide into clear topic areas, making it easier to find information. What is evidence? Why do you need to collect evidence? What evidence do you need to collect? How do you collect evidence? How do you use evidence? How do you store evidence?

Leading work teams


Type of product	Training product
Mode of delivery	To be delivered by training staff of Disability Business Services
Relevant Disability Services Standards	Standard 1 Service access Standard 2 Individual needs Standard 3 Decision making and choice Standard 4 Privacy, dignity and confidentiality Standard 5 Participation and integration Standard 6 Valued status Standard 7 Complaints and disputes Standard 8 Service management Standard 9 Employment conditions Standard 10 Service recipient training and support Standard 11 Staff recruitment, employment and training Standard 12 Protection of human rights and freedom from abuse
Audience	Support staff of Disability Business Services
Type of delivery	One-on-one or small groups Stand-alone Can be integrated into a larger workplace training program Topics can be independently delivered
Resources included	Self-paced learning resource CD-ROM for easy printing
Product overview	It is divided into four sections. Teams and team planning Developing team commitment and cooperation Managing and developing team performance Participating in and facilitating a work team The content of these sections relates to elements of the national unit of competency BSBFLM404A Lead work teams from the Certificate II in the Business Services Training Package. Case studies and activities are included.

Being an effective manager


Type of product	Training product
Mode of delivery	To be delivered by training staff of Disability Business Services
Relevant Disability Services Standards	Standard 1 Service access Standard 2 Individual needs Standard 3 Decision making and choice Standard 4 Privacy, dignity and confidentiality Standard 5 Participation and integration Standard 6 Valued status Standard 7 Complaints and disputes Standard 8 Service management Standard 9 Employment conditions Standard 10 Service recipient training and support Standard 11 Staff recruitment, employment and training Standard 12 Protection of human rights and freedom from abuse
Audience	Managers and supervisors of Disability Business Services
Type of delivery	One-on-one or small groups Stand-alone Can be integrated into a larger workplace training program Topics can be independently delivered
Resources included	Self-paced learning resource CD-ROM for easy printing
Product overview	Divided into six areas. The role of managers Handling conflict and discipline Workplace communication Workplace committees and meetings Challenges and issues Quality assurance The resource requires the learner to use previous experience in the workforce as a team member or team leader, and apply knowledge and skills to managing in a Disability Business Service. It includes questions and activities to help the learner decide what will work best in their workplace.

Work Talk series

Work Talk aims to bring together information about and strategies for effective workplace communication in Disability Business Services. It focuses on the communication between supported employees and staff who work with them directly.

Work Talk: Implementation guide


Type of product	Training product
Mode of delivery	To be delivered by training staff of Disability Business Services
Relevant Disability Services Standards	Standard 1 Service access Standard 2 Individual needs Standard 3 Decision making and choice Standard 4 Privacy, dignity and confidentiality Standard 5 Participation and integration Standard 6 Valued status Standard 7 Complaints and disputes Standard 8 Service management Standard 9 Employment conditions Standard 10 Service recipient training and support Standard 11 Staff recruitment, employment and training Standard 12 Protection of human rights and freedom from abuse
Audience	Support staff of Disability Business Services
Type of delivery	One-on-one or small groups Stand-alone Can be integrated into a larger workplace training program Topics can be independently delivered
Resources included	Work talk implementation guide CD-ROM for easy printing
Product overview	Designed to provide the skills and knowledge needed to effectively communicate with people in the workplace based on individual needs. The guide is in three sections, focusing on the Work Talk manuals but making reference to the fact sheets where appropriate. Using the Work Talk manuals as independent learning resources Using the Work Talk manuals as a basis for group training sessions Disability Business Service additions

Work Talk: Effective workplace communication with employees with acquired brain injury


Type of product	Training product
Mode of delivery	To be delivered by training staff of Disability Business Services
Relevant Disability Services Standards	Standard 1 Service access Standard 2 Individual needs Standard 3 Decision making and choice Standard 4 Privacy, dignity and confidentiality Standard 5 Participation and integration Standard 6 Valued status Standard 7 Complaints and disputes Standard 8 Service management Standard 9 Employment conditions Standard 10 Service recipient training and support Standard 11 Staff recruitment, employment and training Standard 12 Protection of human rights and freedom from abuse
Audience	Support staff of Disability Business Services
Type of delivery	One-on-one or small groups Stand-alone Can be integrated into a larger workplace training program Topics can be independently delivered
Resources included	Manual about effective workplace communication with employees with acquired brain injury CD-ROM for easy printing
Product overview	The aim of the manual is to bring together information about and strategies for effective workplace communication in Disability Business Services. It focuses on the communication between employees with psychiatric disability and staff who work with them directly. This manual has four sections. Introduction An implementation guide An introduction to acquired brain injury A series of 10 communication and learning topics that make up the bulk of the manual

Work Talk: Effective workplace communication with employees with physical disability


Type of product	Training product
Mode of delivery	To be delivered by training staff of Disability Business Services
Relevant Disability Services Standards	Standard 1 Service access Standard 2 Individual needs Standard 3 Decision making and choice Standard 4 Privacy, dignity and confidentiality Standard 5 Participation and integration Standard 6 Valued status Standard 7 Complaints and disputes Standard 8 Service management Standard 9 Employment conditions Standard 10 Service recipient training and support Standard 11 Staff recruitment, employment and training Standard 12 Protection of human rights and freedom from abuse
Audience	Support staff of Disability Business Services
Type of delivery	One-on-one or small groups Stand-alone Can be integrated into a larger workplace training program Topics can be independently delivered
Resources included	Fact sheets about effective workplace communication with employees with physical disability CD-ROM for easy printing
Product overview	Communicating with people with cerebral palsy Communicating with people who are deaf or have a hearing impairment Communicating with people who are blind or have a vision impairment

Work Talk: Effective workplace communication with employees with psychiatric disability


Type of product	Training product
Mode of delivery	To be delivered by training staff of Disability Business Services
Relevant Disability Services Standards	Standard 1 Service access Standard 2 Individual needs Standard 3 Decision making and choice Standard 4 Privacy, dignity and confidentiality Standard 5 Participation and integration Standard 6 Valued status Standard 7 Complaints and disputes Standard 8 Service management Standard 9 Employment conditions Standard 10 Service recipient training and support Standard 11 Staff recruitment, employment and training Standard 12 Protection of human rights and freedom from abuse
Audience	Support staff of Disability Business Services
Type of delivery	One-on-one or small groups Stand-alone Can be integrated into a larger workplace training program Topics can be independently delivered
Resources included	Manual about effective workplace communication with employees with psychiatric disability CD-ROM for easy printing
Product overview	The aim of the manual is to bring together information about and strategies for effective workplace communication in Disability Business Services. It focuses on the communication between employees with psychiatric disability and staff who work with them directly. This manual has four sections. Introduction An implementation guide An introduction to psychiatric disability A series of 10 communication and learning topics that make up the bulk of the manual

Work Talk: Effective workplace communication with employees with an intellectual disability


Type of product	Training product
Mode of delivery	To be delivered by training staff of Disability Business Services
Relevant Disability Services Standards	Standard 1 Service access Standard 2 Individual needs Standard 3 Decision making and choice Standard 4 Privacy, dignity and confidentiality Standard 5 Participation and integration Standard 6 Valued status Standard 7 Complaints and disputes Standard 8 Service management Standard 9 Employment conditions Standard 10 Service recipient training and support Standard 11 Staff recruitment, employment and training Standard 12 Protection of human rights and freedom from abuse
Audience	Support staff of Disability Business Services
Type of delivery	One-on-one or small groups Stand-alone Can be integrated into a larger workplace training program Topics can be independently delivered
Resources included	Manual about effective workplace communication with employees with an intellectual disability CD-ROM for easy printing
Product overview	The aim of the manual is to bring together information about and strategies for effective workplace communication in Disability Business Services. It focuses on the communication between employees with an intellectual disability and staff who work with them directly. This manual has four sections. Introduction An implementation guide An introduction to intellectual disability A series of 10 communication and learning topics that make up the bulk of the manual

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