Consumer training and support - Resource directory

Chapters

Supported employee training resources and information products

Working safely
When I'm at work series
Disability Discrimination Act 1992

The materials in the green folder have been developed primarily to support the training and information needs of people with disability employed in business services and using advocacy services. They may also be useful in meeting similar needs of employers, parents and carers and the wider community for such training and information.

Picture of supported employee training resources and information products

Working safely


Type of product	Training product
Mode of delivery	To be delivered by training and/or support staff of Disability Business Services
Relevant Disability Services Standards	Standard 3 Decision making and choice Standard 5 Participation and integration Standard 7 Complaints and disputes Standard 8 Service management Standard 9 Employment conditions Standard 10 Service recipient training and support Standard 11 Staff recruitment, employment and training Standard 12 Protection of human rights and freedom from abuse
Audience	Supported employees
Type of delivery	One-on-one Small groups
Resources included	Trainer's guide Poster Microsoft PowerPoint® presentation CD-ROM for easy printing
Product overview	The aim is to train supported employees to work safely. Contains tips on different ways to use the presentation to maximise relevance and impact for learners. Trainer's guide Designed to support the Microsoft PowerPoint® presentation 'Working safely' which addresses supported employee workplace behaviours that relate to occupational health and safety (OH&S). Poster Customisable OH&S poster that can be changed for particular workplaces. Microsoft PowerPoint® presentation Designed to develop supported employees' knowledge and skills in relation to working safely. While the presentation is designed for use with employees with an intellectual disability, it can be used with any supported employees in a Disability Business Service.

When I'm at work series

When I'm at work: Supported employee induction


Type of product	Training and information product
Mode of delivery	To be delivered by training and/or support staff of Disability Business Services
Relevant Disability Services Standards	Standard 2 Individual needs Standard 5 Participation and integration Standard 6 Valued status Standard 8 Service management Standard 9 Employment conditions Standard 10 Service recipient training and support Standard 11 Staff recruitment, employment and training Standard 12 Protection of human rights and freedom from abuse
Audience	New supported employees
Type of delivery	One-on-one Small groups
Resources included	Learner's workbook Trainer's guide A short DVD (DVD 1) A longer DVD (DVD 2) CD-ROM for easy printing
Product overview	Inducts new supported employees into the workplace Provides new supported employees with: an overview of the induction process general background information about the organisation the employer's legal obligations the conditions of employment introductions to key personnel familiarisation with services and facilities. Learner's workbook Can be changed to suit different workplaces Can be used as part of an induction program Trainer's guide Provides trainer and/or support staff with steps for an induction process for new supported employees Provides strategies on how to change the learner's workbook to suit the needs of the particular workplace Provides strategies and suggestions on how to use each of the resources in this product, and how they link to one another DVDs Reinforce an understanding of what it means for new supported employees to be part of the workforce Follow the experiences of one new supported employee's induction into the workplace Provide opportunities for discussion throughout the DVDs Provide a choice of two DVDs. DVD 1 is a short version, and would be more appropriate to use with supported employees with intellectual disability. DVD 2 includes additional interviews with a supervisor, and uses more complex language.
Links to other products	Specific links to the following When I'm at work products My rights/responsibilities Workplace behaviours Teamwork Bullying Drugs and alcohol Solving complaints Specific links Training and Assessing for further information on how to deliver effective training sessions

When I'm at work: Solving complaints


Type of product	Training and information product
Mode of delivery	To be delivered by training and/or support staff of Disability Business Services
Relevant Disability Services Standards	Standard 1 Service access Standard 2 Individual needs Standard 3 Decision making and choice Standard 4 Privacy, dignity and confidentiality Standard 7 Complaints and disputes Standard 10 Service recipient training and support Standard 11 Staff recruitment, employment and training Standard 12 Protection of human rights and freedom from abuse
Audience	Supported employees
Type of delivery	Stand-alone Can be integrated into a larger workplace training program Topics can be independently delivered
Resources included	Learner's workbook Trainer's guide Fact sheet Topics on Microsoft PowerPoint® presentation (with audio) CD-ROM for easy printing
Product overview	Assists supported employees to understand a range of issues around workplace complaints Comprises points and activities relevant to workplace complaints, and stories about workplace complaints Learner's workbook Provides information about workplace complaints Learners provide own responses if appropriate Trainer's guide Steps the trainer through the delivery of the learning material Structure of the product Trainer's role Planning the training session Delivering the training session Evaluation Key resources Fact sheet Replicates the information in the learner's workbook Microsoft PowerPoint® presentation Vehicle by which the information is delivered Gives information about workplace complaints Portrays workplace stories about complaints
Links to other products	*Specific links to the following When I'm at work* products Solving problems Teamwork Stopping abuse Stopping neglect Bullying My rights/responsibilities Workplace behaviours Specific links** Training and Assessing for further information on how to deliver effective training sessions

When I'm at work: Retirement planning


Type of product	Information product
Mode of delivery	To be delivered by training and/or support staff of Disability Business Services
Relevant Disability Services Standards	Standard 2 Individual needs Standard 3 Decision making and choice Standard 5 Participation and integration Standard 6 Valued status Standard 10 Service recipient training and support Standard 11 Staff recruitment, employment and training
Audience	Supported employees
Type of delivery	One-on-one sessions or meetings Family and/or carers may attend sessions
Resources included	Flipchart Supported employee's workbook Fact sheet CD-ROM for easy printing
Product overview	Helps supported employees plan for their retirement Six trainer-led meetings What is retirement? Why should I plan for my retirement? How much money will I need when I retire? Where will I live when I retire? Important documents Planning for retirement checklist Flipchart Includes, on one side of each page, material for the facilitator Can be changed to include local and current information Participant's information is provided on the reverse of each page Supported employee's workbook Replicates the supported employee's view of the flipchart Fact sheet Supports information in the flipchart and supported employee's workbook
Links to other products	*Specific links to the following When I'm at work* products Supported employee induction My rights/responsibilities Being healthy Specific links** Training and Assessing and Work Talk for further information on how to deliver effective training sessions.

When I'm at work: Workplace behaviours


Type of product	Training product
Mode of delivery	To be delivered by training and/or support staff of Disability Business Services
Relevant Disability Services Standards	Standard 1 Service access Standard 2 Individual needs Standard 3 Decision making and choice Standard 4 Privacy, dignity and confidentiality Standard 5 Participation and integration Standard 6 Valued status Standard 7 Complaints and disputes Standard 8 Service management Standard 9 Employment conditions Standard 10 Service recipient training and support Standard 11 Staff recruitment, employment and training Standard 12 Protection of human rights and freedom from abuse
Audience	Supported employees
Type of delivery	One-on-one Stand-alone Can be integrated into a larger workplace training program Topics can be independently delivered
Resources included	Interactive CD-ROM Trainer's guide CD-ROM for easy printing
Product overview	Helps supported employees understand what is, and what is not, appropriate workplace behavior Topics include: punctuality language work clothes (male) work clothes (female) over-socialising personal space a tidy work space using email borrowing equipment following the leave process being open and honest solving problems accepting direction fixing workplace hazards doing things the right way. CD-ROM Comprises fifteen workplace scenarios, each featuring: a story about workplace behaviours options for the learner to choose discussion questions. Trainer's guide Provides strategies on how to use the CD-ROM effectively
Links to other products	*Specific links to the following When I'm at work* products Supported employee induction My rights/responsibilities Teamwork Solving problems Stopping abuse Stopping neglect Keeping your workplace clean and tidy Wash your hands and keep germs away Solving complaints Specific links** Training and Assessing and Work Talk for further information on how to deliver effective training sessions

When I'm at work: Working on a committee


Type of product	Training product
Mode of delivery	To be delivered by training and/or support staff of Disability Business Services
Relevant Disability Services Standards	Standard 3 Decision making and choice Standard 5 Participation and integration Standard 6 Valued status Standard 8 Service management Standard 10 Service recipient training and support Standard 11 Staff recruitment, employment and training
Audience	Supported employees
Type of delivery	Stand-alone Can be integrated into a larger workplace training program Small groups
Resources included	Learner's workbook Trainer's guide Microsoft PowerPoint® presentation (with audio) CD-ROM for easy printing
Product overview	Helps supported employees understand about working on a committee What is a committee? Why do we have workplace committees? How are workplace committees chosen? What roles are there on workplace committees? What does it mean to represent other people? What happens during committee meetings? Who can you talk to about getting the skills to be a committee member? Learner's workbook Provides information about working on a committee Learners provide own responses if appropriate Trainer's guide Steps the trainer through the delivery of the learning material Structure of the product Trainer's role Planning the training session Delivering the training session Evaluation Key resources Microsoft PowerPoint® presentation Vehicle by which the information is delivered Gives information about working on a committee Portrays workplace stories about working on a committee
Links to other products	*Specific links to the following When I'm at work* products Supported employee induction My rights/responsibilities Teamwork Solving problems Specific links** Training and Assessing and Work Talk for further information on how to deliver effective training sessions

When I'm at work: Using a computer


Type of product	Training product
Mode of delivery	To be delivered by training and/or support staff of Disability Business Services
Relevant Disability Services Standards	Standard 2 Individual needs Standard 3 Decision making and choice Standard 6 Valued status Standard 10 Service recipient training and support Standard 11 Staff recruitment, employment and training
Audience	Supported employees
Type of delivery	Stand-alone Can be integrated into a larger workplace training program
Resources included	Learner's workbook Trainer's guide CD-ROM for easy printing
Product overview	Helps supported employees to use computers in the workplace Topics covered are: using a computer, including hardware and software producing a word-processed document sending and receiving emails. Learner's workbook Is self-paced and guides supported employees through the topics Trainer's guide Replicates the information and activities in the learner's workbook Includes strategies for trainers to help supported employees with their learning
Links to other products	*Specific links to the following When I'm at work* products Good posture and a healthy back Stretching for good health My rights/responsibilities Specific links** Training and Assessing for further information on how to deliver effective training sessions

When I'm at work: Teamwork


Type of product	Training product
Mode of delivery	To be delivered by training and/or staff of Disability Business Services
Relevant Disability Services Standards	Standard 3 Decision making and choice Standard 5 Participation and integration Standard 6 Valued status Standard 7 Complaints and disputes Standard 8 Service management Standard 10 Service recipient training and support Standard 11 Staff recruitment, employment and training Standard 12 Protection of human rights and freedom from abuse
Audience	Supported employees
Type of delivery	Small groups
Resources included	Learner's workbook Trainer's guide Microsoft PowerPoint® presentation CD-ROM for easy printing
Product overview	Helps supported employees learn about teamwork Short stories with questions and discussion points that cover: developing effective workplace relationships contributing to workgroup activities. Learner's workbook Provides copies of the stories Provides space for learners to write down ideas and responses Trainer's guide Provides the trainer with strategies to deliver the learning material Replicates stories in learner's workbook Provides key points and suggestions for discussion Microsoft PowerPoint® presentation Use with large groups of learners
Links to other products	*Specific links to the following When I'm at work* products Supported employee induction Solving complaints Solving problems Working on a committee Stopping abuse Stopping neglect Bullying My rights/responsibilities Workplace behaviours Specific links** Training and Assessing for further information on how to deliver effective training sessions

When I'm at work: Solving problems


Type of product	Training product
Mode of delivery	To be delivered by training and/or support staff of Disability Business Services
Relevant Disability Services Standards	Standard 1 Service access Standard 5 Participation and integration Standard 6 Valued status Standard 7 Complaints and disputes Standard 10 Service recipient training and support Standard 11 Staff recruitment, employment and training Standard 12 Protection of human rights and freedom from abuse
Audience	Supported employees
Type of delivery	Stand-alone Can be integrated into a larger workplace training program Small groups
Resources included	Trainer's guide Microsoft PowerPoint® presentation (with audio) Poster CD-ROM for easy printing
Product overview	Helps supported employees understand how to solve workplace problems Topics include: what a workplace problem is different ways to solve workplace problems the four steps to solve workplace problems the dos and don'ts of problem solving. Trainer's guide Steps the trainer through the delivery of the learning material Structure of the product Trainer's role Planning the training session Delivering the training session Evaluation Key resources Microsoft PowerPoint® presentation Vehicle by which the information is delivered Gives information about solving workplace problems Portrays workplace stories about solving workplace problems Poster Key messages around solving problems in the workplace To be displayed in Disability Business Services
Links to other products	*Specific links to the following When I'm at work* products Solving complaints Teamwork Stopping abuse Stopping neglect Bullying My rights/responsibilities Workplace behaviours Specific links** Training and Assessing for further information on how to deliver effective training sessions

When I'm at work: Stopping abuse


Type of product	Information product
Mode of delivery	Self-paced Facilitated by training and/or support staff in Disability Business Services
Relevant Disability Services Standards	Standard 1 Service access Standard 3 Decision making and choice Standard 4 Privacy, dignity and confidentiality Standard 7 Complaints and disputes Standard 9 Employment conditions Standard 10 Service recipient training and support Standard 11 Staff recruitment, employment and training Standard 12 Protection of human rights and freedom from abuse
Audience	Supported employees
Type of delivery	One-on-one Self-paced Small groups
Resources included	Fact sheet Flipchart Microsoft PowerPoint® presentation CD-ROM for easy printing
Product overview	Raises awareness of abuse Helps supported employees to develop strategies for recognising and stopping abuse Flipchart Includes facilitation material on one side of each page Can be changed to include local and current information Participant's information is provided on the reverse of each page Fact sheet Reflects the information presented in the flipchart Slide presentation Replicates the participant's views of the flipchart Facilitators use the Microsoft PowerPoint® presentation if the group of participants is more than three or four
Links to other products	*Specific links to the following When I'm at work* products** My rights/responsibilities Stopping neglect Solving complaints Solving problems Bullying Teamwork Workplace behaviours

When I'm at work: Stopping neglect


Type of product	Information product
Mode of delivery	Self-paced Facilitated by training and support staff in Disability Business Services
Relevant Disability Services Standards	Standard 1 Service access Standard 3 Decision making and choice Standard 4 Privacy, dignity and confidentiality Standard 7 Complaints and disputes Standard 9 Employment conditions Standard 10 Service recipient training and support Standard 11 Staff recruitment, employment and training Standard 12 Protection of human rights and freedom from abuse
Audience	Supported employees
Type of delivery	One-on-one Self-paced Small groups
Resources included	Fact sheet Flipchart Microsoft PowerPoint® presentation CD-ROM for easy printing
Product overview	Raises awareness of neglect Helps supported employees to develop strategies for recognising and stopping neglect Flipchart Includes facilitation material on one side of each page Participant's information is provided on the reverse of each page Can be changed to include local and current information Fact sheet Reflects the information presented in the flipchart Microsoft PowerPoint® presentation Replicates the participant's views of the flipchart Facilitators use the slide presentation if the group of participants is more than three or four
Links to other products	*Specific links to the following When I'm at work* products** My rights/responsibilities Stopping abuse Solving complaints Solving problems Bullying Teamwork Workplace behaviours

When I'm at work: Bullying


Type of product	Information product
Mode of delivery	Self-paced Facilitated by training and/or support staff in Disability Business Services
Relevant Disability Services Standards	Standard 4 Privacy, dignity and confidentiality Standard 9 Employment conditions Standard 7 Complaints and disputes Standard 10 Service recipient training and support Standard 11 Staff recruitment, employment and training Standard 12 Protection of human rights and freedom from abuse
Audience	Supported employees
Type of delivery	One-on-one Small groups
Resources included	Fact sheet Poster CD-ROM for easy printing
Product overview	Fact sheet Provides detailed information about: what bullying is the different kinds of bullying how to know if you are being bullied what your human rights are what you can do if bullying happens to you who you can talk to if you are being bullied. Poster Reinforces the information in the fact sheet
Links to other products	*Specific links to the following When I'm at work* products** My rights/responsibilities Solving complaints Solving problems Stopping abuse Stopping neglect Teamwork Workplace behaviours

When I'm at work: My rights/responsibilities


Type of product	Information product
Mode of delivery	Self-paced Facilitated by training and/or support staff in Disability Business Services
Relevant Disability Services Standards	Standard 1 Service access Standard 2 Individual needs Standard 3 Decision making and choice Standard 4 Privacy, dignity and confidentiality Standard 5 Participation and integration Standard 6 Valued status Standard 7 Complaints and disputes Standard 8 Service management Standard 9 Employment conditions Standard 10 Service recipient training and support Standard 11 Staff recruitment, employment and training Standard 12 Protection of human rights and freedom from abuse
Audience	Supported employees
Type of delivery	One-on-one Self-paced Small groups
Resources included	Participant's workbook Facilitator's guide CD-ROM for easy printing
Product overview	Helps supported employees understand their workplace rights and responsibilities Topics covered are: my rights at work my responsibilities at work work conditions probation leave from work hours of work superannuation my wage my pay training and support to do my job occupational health and safety (OH&S). Participant's workbook Record of information about workplace rights and responsibilities Facilitator's guide Provides facilitation strategies, including: who the product is for the aim of the product the resources in the product topics covered by the product planning the information session.
Links to other products	*Specific links to the following When I'm at work* products Supported employee induction Solving complaints Solving problems Working on a committee Stopping abuse Stopping neglect Teamwork Bullying Drugs and alcohol Keeping your workplace clean and tidy Workplace behaviours Specific links** Training and Assessing and Work Talk for further information on how to deliver effective training sessions

When I'm at work: Drugs and alcohol


Type of product	Information product
Mode of delivery	Self-paced Facilitated by training and/or support staff in Disability Business Services
Relevant Disability Services Standards	Standard 2 Individual needs Standard 8 Service management Standard 9 Employment conditions Standard 10 Service recipient training and support Standard 11 Staff recruitment, employment and training Standard 12 Protection of human rights and freedom from abuse
Audience	Supported employees
Type of delivery	One-on-one Small groups
Resources included	Fact sheet Poster CD-ROM for easy printing
Product overview	Fact sheet Provides information about: what drugs are how drugs work drugs affecting the mind and the body which drugs are okay to take at work smoking and work the adverse effects that using drugs and alcohol can have at work what you can do to stop drug and alcohol abuse at work services to contact for further advice and information about drugs and alcohol. Poster Reinforces the information in the fact sheet
Links to other products	*Specific links to the following When I'm at work* products** My rights/responsibilities Supported employee induction Solving problems Teamwork Workplace behaviours

When I'm at work: Being healthy

Being sunsmart
Type of product	Information product
Mode of delivery	Self-paced Facilitated by training and/or support staff in Disability Business Services
Relevant Disability Services Standards	Standard 2 Individual needs Standard 9 Employment conditions Standard 10 Service recipient training and support Standard 11 Staff recruitment, employment and training
Audience	Supported employees
Type of delivery	One-on-one Small groups
Resources included	Fact sheet CD-ROM for easy printing
Product overview	Fact sheet Provides information, resources and contacts Slip on some sun-protective work clothing Slap on a hat Slap on 30+ sunscreen Slide on some sunglasses Stay cool and drink lots of fluids Did you know?
Links to other products	*Specific links to the following When I'm at work* products** Keeping your workplace clean and tidy Good posture and a healthy back Wash your hands and keep germs away Stretching for good health

Keeping your workplace clean and tidy
Type of product	Information product
Mode of delivery	Self-paced Facilitated by training and/or support staff in Disability Business Services
Relevant Disability Services Standards	Standard 2 Individual needs Standard 3 Decision making and choice Standard 4 Privacy, dignity and confidentiality Standard 6 Valued status Standard 7 Complaints and disputes Standard 8 Service management Standard 9 Employment conditions Standard 10 Service recipient training and support Standard 11 Staff recruitment, employment and training Standard 12 Protection of human rights and freedom from abuse
Audience	Supported employees
Type of delivery	One-on-one Small groups
Resources included	Fact sheet CD-ROM for easy printing
Product overview	Fact sheet Provides information and a workplace story about how to keep a workplace clean and tidy, and why it is important to do so
Links to other products	*Specific links to the following When I'm at work* products** Being sunsmart Good posture and a healthy back Wash your hands and keep germs away Stretching for good health

Wash your hands and keep germs away
Type of product	Information product
Mode of delivery	Self-paced Facilitated by training and/or support staff in Disability Business Services
Relevant Disability Services Standards	Standard 2 Individual needs Standard 3 Decision making and choice Standard 4 Privacy, dignity and confidentiality Standard 9 Employment conditions Standard 10 Service recipient training and support Standard 11 Staff recruitment, employment and training Standard 12 Protection of human rights and freedom from abuse
Audience	Supported employees
Type of delivery	One-on-one Small groups
Resources included	Fact sheet CD-ROM for easy printing
Product overview	Fact sheet Provides information and a workplace story about correct hand-washing techniques Includes tips for washing hands well
Links to other products	*Specific links to the following When I'm at work* products** Being sunsmart Keeping your workplace clean and tidy Good posture and a healthy back Stretching for good health

Good posture and a healthy back
Type of product	Information product
Mode of delivery	Self-paced Facilitated by training and/or support staff in Disability Business Services
Relevant Disability Services Standards	Standard 2 Individual needs Standard 3 Decision making and choice Standard 4 Privacy, dignity and confidentiality Standard 9 Employment conditions Standard 10 Service recipient training and support Standard 11 Staff recruitment, employment and training Standard 12 Protection of human rights and freedom from abuse
Audience	Supported employees
Type of delivery	One-on-one Small groups
Resources included	Fact sheet CD-ROM for easy printing
Product overview	Fact sheet Provides information, illustrations, resources and contacts What is good posture? Why you should have good posture Looking after your back Where can you get help with your posture?
Links to other products	*Specific links to the following When I'm at work* products** Being sunsmart Keeping your workplace clean and tidy Wash your hands and keep germs away Stretching for good health

Stretching for good health
Type of product	Information product
Mode of delivery	Self-paced Facilitated by training and/or support staff in Disability Business Services
Relevant Disability Services Standards	Standard 2 Individual needs Standard 3 Decision making and choice Standard 4 Privacy, dignity and confidentiality Standard 9 Employment conditions Standard 10 Service recipient training and support Standard 11 Staff recruitment, employment and training Standard 12 Protection of human rights and freedom from abuse
Audience	Supported employees
Type of delivery	One-on-one Small groups
Resources included	Fact sheet CD-ROM for easy printing
Product overview	Fact sheet Provides information, illustrations, resources and contacts What is stretching? When do you need to stretch? Where can you get help with your stretching?
Links to other products	*Specific links to the following When I'm at work* products** Being sunsmart Keeping your workplace clean and tidy Wash your hands and keep germs away Good posture and a healthy back

When I'm at work: Implementation guide


Type of product	Information product
Mode of delivery	Self-paced Facilitated by training and/or support staff in Disability Business Services
Relevant Disability Services Standards	Standard 1 Service access Standard 2 Individual needs Standard 3 Decision making and choice Standard 4 Privacy, dignity, and confidentiality Standard 5 Participation and integration Standard 6 Valued status Standard 7 Complaints and disputes Standard 8 Service management Standard 9 Employment conditions Standard 10 Service recipient training and support Standard 11 Staff recruitment, employment and training Standard 12 Protection of human rights and freedom from abuse
Audience	Support staff of Disability Business Services
Type of delivery	One-on-one Small groups
Resources included	Implementation guide CD-ROM for easy printing
Product overview	The products that comprise the When I’m at work series focus on the workplace. The series provides work-related information to supported employees in Disability Business Services. The products in the When I’m at work series are as follows. Supported employee induction Solving complaints Solving problems Retirement planning Working on a committee Using a computer Stopping abuse Stopping neglect Teamwork Bullying My rights/responsibilities Drugs and alcohol Being healthy Being sunsmart Keeping your workplace clean and tidy Wash your hands and keep germs away Good posture and a healthy back Stretching for good health Workplace behaviours Information about these products is summarised in this guide under the following headings. Type of product Mode of delivery Relevant Disability Services Standards Audience Type of delivery Resources included Product overview

Disability Discrimination Act 1992


Type of product	Information product
Mode of delivery	Self-paced learning Facilitated by training and/or support staff in Disability Business Services
Relevant Disability Services Standards	Standard 1 Service access Standard 2 Individual needs Standard 3 Decision making and choice Standard 4 Privacy, dignity, and confidentiality Standard 5 Participation and integration Standard 6 Valued status Standard 7 Complaints and disputes Standard 8 Service management Standard 9 Employment conditions Standard 10 Service recipient training and support Standard 11 Staff recruitment, employment and training Standard 12 Protection of human rights and freedom from abuse
Audience	Support employees
Type of delivery	Self-paced One-on-one or small groups Stand-alone Can be integrated into a larger workplace training program
Resources included	Fact sheet CD-ROM for easy printing
Product overview	This fact sheet is an information summary in plain English of the Disability Discrimination Act 1992, highlighting the understanding of supported employees’ rights in the workplace. The following topics are covered. What is discrimination? What is the Disability Discrimination Act 1992? Is discrimination happening to you? What can you do if discrimination happens to you?

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