Support staff workplace responsibilities - Powerpoint presentation
Scenario 7 – Dave
Cath - a supported employee
Dave - the supervisor
Joyce - a supported employee
Dave is a supervisor at a medium-sized business service organisation. Dave likes to be known as a 'great guy' and prides himself on his ability to communicate with the staff. Rather than taking a top-down approach to management, Dave feels that he communicates effectively with the staff at a one-to-one level and likes to treat them as equals rather than as employees.
[Dave]: Hey, Joyce, how are you and the other girls getting on with that new order? Will it be ready by Friday?
[Joyce]: Gee, Dave, it's been a while since anyone called me a girl! Um … I think we're going OK but we're waiting on some supplies before we can finish it off.
[Dave]: OK, love. Can you let me know how it's going? I don't want a surprise on Friday morning.
[Joyce]: Dave is on our back again about that order.
[Cath]: Did you tell him it was under control?
[Joyce]: Yeah, but I wish he wouldn't keep asking. I'll tell you another thing – I'm sick of him calling me 'love' and 'girl'.
[Cath]: Aw, he's just trying to be friendly – I don't mind it.
[Joyce]: Well, that's OK for you Cath, but I don't like it, and I can tell you that Sue and Chantelle don't like it either.
[Cath]: Well, maybe you should say something to him.
[Joyce]: Shouldn't have to though. He should know.
[Cath]: Hi, Dave – I like that tie you're wearing today.
[Dave]: G'day, Cath – how's my star girl going?
[Cath]: I'm good, thanks, Dave. You better not say that to Joyce but. Boy, did she go off about you calling her a girl!
[Cath]: Yeah, but don't worry about it – she can be a bit of a grumpy old woman.
[Joyce]: Look, I'm not saying he's not a good boss. I just wish he'd treat me with a bit of respect.
[Woman1]: I agree with you, Joyce – it bugs me too.
[Woman2]: Oh, youse are just being silly. It doesn't worry me.
[Young man]: I don't know about that. If someone called my mum 'love', I reckon she'd go crazy.
[Woman2]: Well, I don't mind being called a girl.
[Young man]: Yeah, keep dreaming! He better not call me 'boy'! It's all a bit creepy really.
- What do you think actually happened? What are the key issues here?
- Have you experienced this type of behaviour?
- What do you think Dave should do in this situation?
- What would you have done if you were Joyce? And Dave?
- Which Disability Services Standards does this scenario relate to?
- What are your organisation's policies and procedures in relation to this kind of scenario?
- Are there policies and procedures in your organisation that you need to revise or update as a result of examining this scenario?
- Are there legal or other issues that relate to this scenario? What are they? Is there any legislation you should be aware of that relates to this scenario?
- What do you think will happen if Dave does not change his behaviour?
- What if Joyce did not mind Dave's language? Would it be acceptable?
- What could happen as a consequence for the workplace if Dave confronts Joyce? Look at interpersonal and work relations.
- How do you feel about us discussing this topic?
- What did you learn?
- How will you apply what you have learned?