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Leading work teams Learning resource


A self-paced learning resource for supervisors working with supported employees in Disability Business Services


Leading supported employees

As a team leader or supervisor you assist supported employees to perform their work more effectively by offering leadership. This self-paced learning resource aims to guide you through the various aspects of workplace leadership and your role as a team leader. It is divided into four sections:

The content of these sections relates to elements within the national unit of competency BSBFLM404A Lead work teams from the Certificate II in the Business Services Training Package. There are case studies and activities to help you decide what will work best for you and your team. You may find that the terms we have used throughout the Manual differ from those in your workplace. For example, you may use the term 'client' instead of 'supported employee', and 'business service' instead of 'disability business service'.

An important aspect of successful leadership is good communication. You would be aware there are some ways of communicating with supported employees that are more effective than others. This Manual only briefly discusses communication in leadership, however, the Australian Government Department of Families, Housing, Community Services and Indigenous Affairs (FaHCSIA) has produced a series of booklets called Work Talk. The Work Talk series provides information about communicating with people with:

Copies of these booklets will be available in your disability business service in the yellow folder provided by FaHCSIA, or you could access copies by contacting the Department by going to Take some time to read the booklets as they provide some good ideas about clear communication in the workplace.

Another useful resource to be found in the yellow folder is a training product, Being an Effective Manager. Although primarily aimed at managers, it contains further information about planning, leading and team building, which could be used by supervisors in business services.

Additional training material which covers teamwork, called When I'm at work: Teamwork, can be found in the green folder. This has been designed as a tool for supervisors/trainers to use to deliver information and enhance the teamwork skills of supported employees.

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