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Being an effective manager Learning resource


Quality assurance

Helping staff understand the links between workplace activity, procedures and the Disability Services Standards

The 12 Disability Services Standards set out service standards for supported employees working in Disability Business Services. The Standards specify key performance indicators relevant to each Standard to be applied in assessing whether the Standard has been observed in the provision of those services.

It is important for managers and supervisors to be aware of the Standards and how they apply for each workplace, work team and individual.

Case study: The Standards and us

Kim and Keegan had recently been employed as supervisors at Trinkets Inc, a Disability Business Service that packaged small toys and costume jewellery. As part of an activity during their induction program they had been provided with a copy of the Disability Service Standards and asked to discuss how they might implement the Standards as part of their daily work.

They started talking about Standard 1 and how they would need to explain to team members that Trinkets Inc had rules about how people would behave with each other in the workplace. Both supervisors realised that they would need to think carefully about how they explained the Standards. In particular they realised that they would need to choose language and examples that were relevant to the teams and the individuals in the teams that they were supervising.

In your workplace

On the following page is an Easy English version of the Standards. An example of how a Disability Business Service may apply each Standard has been supplied. Complete the table with specific examples of how you, as a manager or supervisor, can help supported employees understand how the Standards apply in your workplace.

A copy of the Disability Service Standards is provided as an appendix.

Disability Service Standards - Easy English Version
Standard Example Example for your workplace
1 Service access A fair go for everyone We need to make sure everyone that works here gets a fair go.  
2 Individual needs Getting help that is right for you We need to make sure you get the help that is right for you to help you do your job.  
3 Decision making and choice Having your say We think it is very important that you help make decisions about your work and our workplace, for example, if you have ideas about how we can do things better, let me know.  
4 Privacy, dignity, and confidentiality Respecting your privacy We are not going to talk about your private business, like money, to other people at our work or at other places.  
5 Participation and integration Taking part in the community We want to help team members get jobs in other places, if that is what they want.  
6 Valued status Being important in the community We want to make sure that our business does things the people in our town thinks are important, like employing people and making a good product.  
7 Complaints and disputes Getting something done about a complaint We have a complaints process that can help employees with workplace problems.  
8 Service management Running the service well Our managers have to make sure the business obeys the laws, like occupational health and safety laws.  
9 Employment conditions Your right to fair wages and conditions We need to make sure you are paid the right amount of money each week.  
10 Service recipient training and support Learning the right skills for your job We need to help you get the skills to help the team do its work.  
11 Staff recruitment, employment and training Having staff who know the best ways to help you We need to train you so that you can do your job well.  
12 Protection of human rights and freedom from abuse Being safe and respected We need to make sure you use the right safety equipment when you are at work.  

Key learnings

All managers and supervisors need to:

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