Being an effective manager Learning resource
A self-paced learning resource for managers and supervisors working in Disability Business Services
This self-paced learning resource aims to guide you through some aspects of management and your role in a Disability Business Service. There is no one right way to manage, however, there are some fundamental principles and practices that can help ensure management techniques are effective. This resource aims to provide you with an overview of some of these techniques.
The resource is divided into six areas:
- the role of managers
- handling conflict and discipline
- workplace communication
- workplace committees and meetings
- challenges and issues
- quality assurance.
The resource requires you to use your previous experience in the workforce as a team member or team leader and apply your knowledge and skills to managing in a Disability Business Service. There are questions and activities to help you decide what will work best for you in your workplace. It is recommended that you discuss the topics and issues covered in the case studies with other people such as workplace trainers, human resource managers or other managers or supervisors. This will help you gain a broader view of the various ways managers can be effective.
You may find that the terms used throughout the resource differ from those in your workplace. For example, you may use the term 'client' instead of 'supported employee', 'business service' instead of 'Disability Business Service'.
An important aspect of successful management is good communication. As you are aware, there are some ways of communicating with supported employees that are more effective than others. This resource only briefly discusses communication in management, however, the Australian Government Department of Families, Housing, Community Services and Indigenous Affairs (FaHCSIA) has produced a series of products called Work Talk. The Work Talk series provides information about communicating with people with:
- an acquired brain injury
- intellectual disability
- psychiatric disability
- physical/sensory disability.
These products, together with other useful training and information products, can be located in the yellow and blue folders provided by FaHCSIA to your business service. They can also be accessed from FaHCSIA's website:
Your local library may have books, DVDs and other resources that can help you learn more about management.