Skip to content

Table of contents | PDF Library

When I'm at work: Workplace behaviours

Aim of the 'When I'm at work' series

The aim of the 'When I'm at work' series is to bring together information about being at work. The resources that comprise the series focus on the workplace and provide information, scenarios, and suggested activities to assist you and the supported employees working in your Disability Business Service.

Topics in the 'When I'm at work' series are as follows.

Using the 'When I'm at work' series will help Disability Business Services meet the requirements of a number of Disability Services Standards. For example, it will be useful in relation to Standard 11 that requires the provision of appropriate and relevant training and skills for each staff member.


Who is this resource for?

You do not need to be an experienced trainer to use this resource with supported employees. A number of tips have been included to make sure that you will be able to help supported employees understand the information that they need to know about workplace behaviours.

The Training and Assessing and Work Talk resources support this resource, and provide further assistance for you.

This resource has been developed for you to use with supported employees who are working in a Disability Business Service.

Aim of the resource

This resource has been designed to assist supported employees understand what is, and what is not, appropriate workplace behaviour. It can be used by trainers to encourage discussion of a range of topics including punctuality, language and appropriate clothing for work. The resource can be used with small groups or in a one-on-one setting.

What is in this resource?

You will find two resources in your folder. They are:

What else will you need?

You will also need:

Your role as a trainer

Your role as a trainer is to guide supported employees in their learning. You need to provide a safe and secure learning environment where learners feel that they are respected and their input valued. You need to have clear learning outcomes, a plan for how the learning program will go, and what you want to achieve within a given timeframe.

As an effective trainer, you will:

A useful resource to help you plan and present this learning is Training and Assessing, a resource package developed to assist workplace trainers to deliver training to supported employees in Disability Business Services. It includes a manual, a toolkit with sample sheets and checklists, and an implementation guide. The Work Talk resources are also useful.

Planning the training session

Delivering the session

You probably need about 15 to 20 minutes to cover each scenario.

Structure of the resource

This resource has been developed to be used as a stand-alone training program. You could also integrate it into a larger training program that your workplace may already have in place. Fifteen scenarios make up the resource. Each scenario comprises:

The topics are designed to be independently delivered if you need to discuss a particular aspect about workplace behaviour with supported employees.

Evaluating/following up

Using the scenarios


The CD-ROM provides scenarios on a range of topics related to workplace behaviours. The topics are:

From the menu page select a scenario relevant to your workplace and to the supported employees. Allow the interest and attention level of the group to determine the length of the session.

Learners will be presented with a workplace scenario. They will be asked what they would do in each character's situation.

Learners will then be asked to choose a response from two or three responses provided to them. Discuss each response and if possible contextualise the scenario and the options to the workplace.

When a response is selected on the CD-ROM, feedback is immediately provided. Discuss and evaluate the impact of the response selected and acknowledge their efforts. They will value your response and feel motivated when acknowledged.

If an inappropriate response is selected, learners will be asked to select another response. When the correct response is selected, learners will be returned to the index to select a new scenario.

Before moving on to a new scenario, reinforce the completed scenarios message by talking about behaviours required in your workplace.

Follow-up discussion

On the following pages are suggested discussion points to reinforce the information contained in the scenarios and to encourage discussion about appropriate workplace behaviours. These can be printed and distributed to the group as handouts or you can use them to start discussion after each scenario.




Work clothes (male and female)


Personal space

A tidy work space

Using email

Borrowing equipment

Following the leave process

Being open and honest

Solving problems

Accepting direction

Fixing workplace hazards

Doing things the right way

Return to top