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When I'm at work: Supported employee induction Learner's workbook


General information

The Disability Services Standards

What are the Standards for?

The Disability Services Standards are rules that tell Disability Business Services how to make sure they give people with disability a good quality service.

The Australian Government gives money to Disability Business Services to:

In return, the Australian Government expects every service in Australia to follow the Standards.

The Standards tell your workplace how to make sure that it:

There are 12 Standards, and they are listed on the next few pages of this workbook.

Standard 1 - Service access

A fair go for everyone

Your workplace must treat you fairly no matter:

Your workplace must have fair rules. These rules must be written down so that you can see them if you want to. You can ask to see the rules any time you want. If your workplace says they cannot help you, they must have a good reason, and they need to explain the reason to you.

Standard 2 - Individual needs

Getting help that is right for you

Your workplace should help you in the way that is best for you and not just the way that is easiest for them. They can help you to:

Standard 3 - Decision-making and choice

Having your say

Your workplace has to give you choices. It has to listen to you about:

It also has to act on what you said.

Standard 4 - Privacy, dignity and confidentiality

Respecting your privacy

Your workplace must always treat you with respect. It must keep your information in a private place. If your workplace wants to give your information to someone else, they have to:

If you say it is not okay, then your workplace must not give the information.

Standard 5 - Participation and integration

Taking part in the community

Your workplace should help you to:

Standard 6 - Valued status

Being important in the community

The Australian Government believes that the community values people more when they give something back to the community in:


Your service should help you to be important in the community by:

Standard 7 - Complaints and disputes

Getting something done about a complaint

When you first join a Disability Business Service, they should tell you how to make a complaint if you have a problem. If you make a complaint, your workplace should:

Your workplace must keep your complaint private.

Standard 8 - Service management

Running the service well

Your workplace should be well-organised and managed. It should:

Your workplace should listen to what you, and other service users, say. They should act on what you say to make the service better.

Standard 9 - Employment conditions

Your right to fair wages and conditions

Employment conditions are things like:

When you start a new job, your workplace must explain:

You can have a support person or advocate with you when you talk to your workplace about these things.

Standard 10 - Service recipient training and support

Learning the right skills for your job

Good training and support mean you have the skills to get a job you like. Your workplace must give you the training you need to:

Standard 11 - Staff recruitment, employment and training

Having staff who know the best ways to help you

Your workplace should:

Standard 12 - Protection of human rights and freedom from abuse

Being safe and respected

Your workplace must look after your rights:

They must make sure that nobody can:

If you ask your workplace for help, they must do their best to help you.

Source: Department of Families, Community Services and Indigenous Affairs Australia, and, Disability Services Standards and your service: Easy English version, FaCS1437.0401, Department of Families, Community Services and Indigenous Affairs, Sydney.


When you start a new job, it is important that you know what is expected of you, and that you know what to expect of your new job.

You need to make sure that you ask questions if you have any. Do not be afraid to ask questions. The more you know about your new job, the easier it will be for you to do your job well.

Your workplace may expect you to:

This photo shows what to expect from your superior

Insert caption for picture above

Note: Replace with picture relevant to your organisation.

For your own notes


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