When I'm at work: Solving complaints - Powerpoint presentation
Points for Topic 1
- What is a complaint?
- What types of complaints are there?
- What is the difference between a grumble and a formal complaint?
- When should I make a complaint?
A complaint is a problem or worry you have at work that you need to tell someone about.
- The way your supervisor or workmates treat you
- Your pay
- Your hours of work
- Where you work
- The safety of your job
- Being treated unfairly
Is the problem making:
- you work badly
- someone else work badly
- you or anyone else unsafe
- you or your workplace look bad?
If ‘yes’, then the problem could be more than just a workplace grumble.
… when you have a problem or worry at work that you cannot work out on your own.
Standard 7 says that your workplace must help you with work-related complaints.
Your trainer will discuss with you the information you have just heard and read about.
Now watch and listen carefully to Igor's story.
This is Igor, a supported employee.
This is his manager, Theresa.
And this is Clive, another supported employee who works with Igor.
Igor goes to Theresa to make a complaint about Clive.
Clive always asks Igor the same questions, 'How are you going, Igor?' and 'Have you seen Brian O'Keefe?'. These questions are OK, but Clive asks them up to 20 times a day, whenever Igor goes anywhere near him. Clive does this with most people.
Clive's behaviour is really starting to annoy Igor. He tries hard to be nice to Clive, but it is not easy sometimes.
For a long time, people have asked Clive to stop asking these questions, but nothing seems to work for long.
Lots of people have complained about Clive's behaviour in the past. The workplace counsellor has talked to Clive about his behaviour, and even that has not helped the problem.
Igor tells Theresa that he is feeling very stressed because of Clive's behaviour. Igor asks Theresa to help him with getting something done about his complaint.
Your trainer will discuss some questions about Igor’s story with you.
Find the activities about Igor’s story in your workbook.
Your trainer will help you with the activities.