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When I'm at work: Solving complaints - Learner's workbook


Before we start

Your trainer will show you some slides on the screen to help you understand about workplace complaints.

Your workbook has the same information in it. There are also some activities in the workbook to help you learn more about workplace complaints.

There are five topics for you to listen to and look at. They are all about complaints at work. Each topic gives you some information first. You then listen to and watch a story about the information.

You can discuss the information and the stories with your trainer.

You will see the pictures and words from each story in your workbook. That way, you can read it as many times as you want to later on.

You can write notes about some of the things that you have learned about in your workbook if you want to. There are lines in the workbook for you to write on if you need them.

You should keep your workbook so that you can look at it when you need information about workplace complaints.

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