Case Study Community Support Service

The Community Support Service provided assistance to people in Northern New South Wales following severe flooding

Photo © Debrah Novak APN Australian Regional Media - The Community Support Service provided assistance to people in Northern New South Wales following severe flooding

The FaHCSIA-funded Community Support Service helps Indigenous people and families by providing links and referrals to a range of mainstream and Indigenous services such as welfare and social support, employment, family violence, health (including drug and alcohol services), legal, child care and housing services.

Colin* lives in the severely flood-damaged Maclean area in northern New South Wales. Colin’s house had been badly damaged by heavy rain and the outside area of his home was covered with debris, with sections of the backyard under water.

Water damage inside his home resulted in the loss of many of his possessions. His bedroom and bedding had been particularly affected. Left to sleep on the floor, Colin contacted his local Community Support Service seeking assistance with bedding.

The Community Support Service officer acted immediately and put Colin in touch with providers who replaced his bed, bedding and other necessary items. A local garden maintenance organisation removed debris from the yard, cleaned the outside walls of mould and mud, and planted native shrubs.

A follow-up visit with Colin highlighted the value of the service. Colin’s living environment and his quality of life had improved noticeably. He was grateful for the assistance and the boost to his confidence. This and his sense of pride were evident as he gave a tour of his home. It was an uplifting experience, not only for Colin but also for the Community Support Service representative who assisted him.

* Name has been changed to protect privacy.

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