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Consumer training and support - Resource directory

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Sample training and information session plans


Following is a sample information session plan containing suggested strategies to utilize the developed resources in your workplace.

Sample workplace information session plan

Workplace information topic Bullying
Audience All supported employees
Suggested activities
  • Assess the workplace for bullying behaviour – how do we know if bullying is occurring?
  • Assess individual understanding of bullying and abusive behaviour – how do we educate people to recognise and understand if bullying is happening?
Suggested mode of delivery Interactive facilitated workshops
Facilitator reference material

Either used as stand-alone training sessions, or sections of each taken and put together to use as one training session.
Trainer's guide – Training resources and information products
  • Training and Assessing

Employer training resources and information products
  • Support staff workplace responsibilities
  • Leading work teams
  • Being an effective manager
  • Work Talk series (Talking about teams and workmates; Talking about problems)
Participant reference material

Either used as stand-alone training sessions, or sections of each taken and put together to use as one training session.
Supported employee training resources and information products
  • When I'm at work: Bullying
  • Working safely
  • When I'm at work: Solving complaints
  • When I'm at work: My rights/responsibilities
  • When I'm at work: Workplace behaviours
  • When I'm at work: Solving problems
  • When I'm at work: Stopping abuse
  • When I'm at work: Stopping neglect
Equipment required
  • Computer and projector for Microsoft PowerPoint® presentation, if used
  • TV/video/DVD player, if required
  • Chairs
  • Refreshments
Facilitator required Presentation techniques
Additional resources
Workplace policies
  • Workplace code of conduct
  • Disability Services Standards, etc

Following is a sample information session plan containing suggested strategies to utilize the developed resources in your workplace.

Sample workplace training plan 1

Workplace training topic Solving problems
Audience All supported employees
Suggested activities
  • Facilitated discussion – Worker independence: What does it mean and how do we build it?
  • Group project: Strategies for increasing problem-solving abilities
  • Group project: Assessing problem-solving competencies of supported employees
Suggested mode of delivery Interactive, facilitated workshops
Trainer reference material

Either used as stand-alone training sessions, or sections of each taken and put together to use as one training session
.
Trainer's guide – Training resources and information products
  • Training and Assessing

Employer training resources and information products
  • Support staff workplace responsibilities
  • Leading work teams
  • Being an effective manager
  • Work Talk series (Talking about Change; Talking about Problems).

Supported employee training resources and information products
  • When I'm at work: My rights/responsibilities
Learner reference material

Either used as stand-alone training sessions, or sections of each taken and put together to use as one training session.
Supported employee training resources and information products
  • Working safely
  • When I'm at work: Solving complaints
  • When I'm at work: My rights/responsibilities
  • When I'm at work: Workplace behaviours
  • When I'm at work: Solving problems
Equipment required
  • Computer and projector for Microsoft PowerPoint® presentation, if used
  • TV/video/DVD player, if required
  • Chairs
  • Refreshments
Trainer skills required Presentation techniques
Additional resources
Workplace policies
  • Workplace code of conduct
  • Disability Services Standards, etc

Sample workplace training plan 2

Workplace training topic Support staff workplace responsibilities
Audience All support staff
Suggested activities
  • Brainstorming: Legal and ethical practices in service provision
  • Group project: Auditing service processes (rating real life practices re privacy and confidentiality; conflict of interest)
Suggested mode of delivery
  • Workplace team meetings and forums
  • Interactive facilitated workshop
Trainer reference material

Either used as stand-alone training sessions, or sections of each taken and put together to use as one training session.
Trainer's guide – Training resources and information products
  • Training and Assessing

Employer training resources and information products
  • Evidence guides
  • Support staff workplace responsibilities
  • Leading work teams
  • Being an effective manager
  • Work Talk series
Learner reference material

Either used as stand-alone training sessions, or sections of each taken and put together to use as one training session.
Employer training resources and information products
  • Evidence guides

Supported employee training resources and information products
  • When I'm at work: Stopping abuse
  • When I'm at work: Stopping neglect
  • When I'm at work: My rights/responsibilities
  • When I'm at work: Workplace behaviours
  • When I'm at work: Solving problems
Equipment required
  • Computer and projector for Microsoft PowerPoint® presentation, if used
  • TV/video/DVD player, if required
  • Chairs
  • Refreshments
Trainer skills required Presentation techniques
Additional resources
Workplace policies
  • Workplace code of conduct
  • Disability Services Standards, etc

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