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Consumer training and support - Resource directory

Chapters

External training resources and information products


The materials in the red folder have been developed primarily to support Disability Business and Advocacy Services to provide information about their services to the wider community.

Picture of external training resources

Communicating with employees of a business service

Type of product Information product
Mode of delivery Self-paced learning
Relevant Disability
Services Standards
Standard 1 Service access

Standard 4 Privacy, dignity and confidentiality

Standard 5 Participation and integration

Standard 6 Valued status

Standard 7 Complaints and disputes

Standard 8 Service management

Standard 12 Protection of human rights and freedom from abuse
Audience External contractors and suppliers
Type of delivery
  • Self-paced
  • One-on-one or small groups
  • Stand-alone
  • Can be integrated into a larger workplace training program
Resource included
  • Fact sheet
  • CD-ROM for easy printing
Product overview As suppliers of goods and services, contractors may need to communicate with many different people in business.

This fact sheet is designed to provide information that will improve the skills and confidence of contractors who communicate with supported employees in Disability Business Services. It gives communication tips to help make interaction effective, appropriate and satisfying.

Communicating in a culturally appropriate way

Type of product Information product
Mode of delivery Self-paced learning
Relevant Disability
Services Standards
Standard 1 Service access

Standard 4 Privacy, dignity and confidentiality

Standard 5 Participation and integration

Standard 6 Valued status

Standard 7 Complaints and disputes

Standard 8 Service management

Standard 12 Protection of human rights and freedom from abuse
Audience External contractors and suppliers
Type of delivery
  • Self-paced
  • One-on-one or small groups
  • Stand-alone
  • Can be integrated into a larger workplace training program
Resource included
  • Fact sheet
  • CD-ROM for easy printing
Product overview As suppliers of goods and services, contractors may need to communicate with many different people in business.

This fact sheet is designed to improve skills in communicating with people from different cultural backgrounds.

About business services: Parent and carers

Type of product Information product
Mode of delivery Self-paced
Relevant Disability
Services Standards
Standard 1 Service access

Standard 2 Individual needs

Standard 3 Decision making and choice

Standard 4 Privacy, dignity and confidentiality

Standard 5 Participation and integration

Standard 6 Valued status

Standard 7 Complaints and disputes

Standard 8 Service management

Standard 9 Employment conditions

Standard 10 Service recipient training and support

Standard 11 Staff recruitment, employment and training

Standard 12 Protection of human rights and freedom from abuse
Audience Parents and carers of supported employees
Type of delivery
  • Self-paced
  • One-on-one or small groups
  • Stand-alone
  • Can be integrated into a larger workplace training program
Resource included
  • Fact sheet
  • CD-ROM for easy printing
Product overview This fact sheet is for parents and carers of supported employees and is about the benefits of business services.

About business services: School leavers

Type of product Information product
Mode of delivery Self-paced
Relevant Disability
Services Standards
Standard 1 Service access

Standard 2 Individual needs

Standard 3 Decision making and choice

Standard 4 Privacy, dignity and confidentiality

Standard 5 Participation and integration

Standard 6 Valued status

Standard 7 Complaints and disputes

Standard 8 Service management

Standard 9 Employment conditions

Standard 10 Service recipient training and support

Standard 11 Staff recruitment, employment and training

Standard 12 Protection of human rights and freedom from abuse
Audience School leavers
Type of delivery
  • Self-paced
  • One-on-one or small groups
  • Stand-alone
  • Can be integrated into a larger workplace training program
Resource included
  • Fact sheet
  • CD-ROM for easy printing
Product overview This fact sheet is for school leavers and is about the benefits of business services.

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