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Consumer training and support - Resource directory

Chapters

Supported employee training resources and information products


The materials in the green folder have been developed primarily to support the training and information needs of people with disability employed in business services and using advocacy services. They may also be useful in meeting similar needs of employers, parents and carers and the wider community for such training and information.

Picture of supported employee training resources and information products

Working safely

Type of product Training product
Mode of delivery To be delivered by training and/or support staff of Disability Business Services
Relevant Disability
Services Standards
Standard 3 Decision making and choice

Standard 5 Participation and integration

Standard 7 Complaints and disputes

Standard 8 Service management

Standard 9 Employment conditions

Standard 10 Service recipient training and support

Standard 11 Staff recruitment, employment and training

Standard 12 Protection of human rights and freedom from abuse
Audience Supported employees
Type of delivery
  • One-on-one
  • Small groups
Resources included
  • Trainer's guide
  • Poster
  • Microsoft PowerPoint® presentation
  • CD-ROM for easy printing
Product overview The aim is to train supported employees to work safely. Contains tips on different ways to use the presentation to maximise relevance and impact for learners.

Trainer's guide


Designed to support the Microsoft PowerPoint® presentation 'Working safely' which addresses supported employee workplace behaviours that relate to occupational health and safety (OH&S).

Poster


Customisable OH&S poster that can be changed for particular workplaces.

Microsoft PowerPoint® presentation
Designed to develop supported employees' knowledge and skills in relation to working safely. While the presentation is designed for use with employees with an intellectual disability, it can be used with any supported employees in a Disability Business Service.

When I'm at work series

When I'm at work: Supported employee induction

Type of product Training and information product
Mode of delivery To be delivered by training and/or support staff of Disability Business Services
Relevant Disability
Services Standards
Standard 2 Individual needs

Standard 5 Participation and integration

Standard 6 Valued status

Standard 8 Service management

Standard 9 Employment conditions

Standard 10 Service recipient training and support

Standard 11 Staff recruitment, employment and training

Standard 12 Protection of human rights and freedom from abuse
Audience New supported employees
Type of delivery
  • One-on-one
  • Small groups
Resources included
  • Learner's workbook
  • Trainer's guide
  • A short DVD (DVD 1)
  • A longer DVD (DVD 2)
  • CD-ROM for easy printing
Product overview Inducts new supported employees into the workplace

Provides new supported employees with:
  • an overview of the induction process
  • general background information about the organisation
  • the employer's legal obligations
  • the conditions of employment
  • introductions to key personnel
  • familiarisation with services and facilities.

Learner's workbook

  • Can be changed to suit different workplaces
  • Can be used as part of an induction program

Trainer's guide
  • Provides trainer and/or support staff with steps for an induction process for new supported employees
  • Provides strategies on how to change the learner's workbook to suit the needs of the particular workplace
  • Provides strategies and suggestions on how to use each of the resources in this product, and how they link to one another

DVDs
  • Reinforce an understanding of what it means for new supported employees to be part of the workforce
  • Follow the experiences of one new supported employee's induction into the workplace
  • Provide opportunities for discussion throughout the DVDs
  • Provide a choice of two DVDs. DVD 1 is a short version, and would be more appropriate to use with supported employees with intellectual disability. DVD 2 includes additional interviews with a supervisor, and uses more complex language.
Links to other products Specific links to the following When I'm at work products
  • My rights/responsibilities
  • Workplace behaviours
  • Teamwork
  • Bullying
  • Drugs and alcohol
  • Solving complaints

Specific links
Training and Assessing for further information on how to deliver effective training sessions

When I'm at work: Solving complaints

Type of product Training and information product
Mode of delivery To be delivered by training and/or support staff of Disability Business Services
Relevant Disability
Services Standards
Standard 1 Service access

Standard 2 Individual needs

Standard 3 Decision making and choice

Standard 4 Privacy, dignity and confidentiality

Standard 7 Complaints and disputes

Standard 10 Service recipient training and support

Standard 11 Staff recruitment, employment and training

Standard 12 Protection of human rights and freedom from abuse
Audience Supported employees
Type of delivery
  • Stand-alone
  • Can be integrated into a larger workplace training program
  • Topics can be independently delivered
Resources included
  • Learner's workbook
  • Trainer's guide
  • Fact sheet
  • Topics on Microsoft PowerPoint® presentation (with audio)
  • CD-ROM for easy printing
Product overview Assists supported employees to understand a range of issues around workplace complaints

Comprises points and activities relevant to workplace complaints, and stories about workplace complaints

Learner's workbook
  • Provides information about workplace complaints
  • Learners provide own responses if appropriate

Trainer's guide


Steps the trainer through the delivery of the learning material
  • Structure of the product
  • Trainer's role
  • Planning the training session
  • Delivering the training session
  • Evaluation
  • Key resources

Fact sheet


Replicates the information in the learner's workbook

Microsoft PowerPoint® presentation
  • Vehicle by which the information is delivered
  • Gives information about workplace complaints
  • Portrays workplace stories about complaints
Links to other products Specific links to the following When I'm at work products
  • Solving problems
  • Teamwork
  • Stopping abuse
  • Stopping neglect
  • Bullying
  • My rights/responsibilities
  • Workplace behaviours

Specific links


Training and Assessing
for further information on how to deliver effective training sessions

When I'm at work: Retirement planning

Type of product Information product
Mode of delivery To be delivered by training and/or support staff of Disability Business Services
Relevant Disability
Services Standards
Standard 2 Individual needs

Standard 3 Decision making and choice

Standard 5 Participation and integration

Standard 6 Valued status

Standard 10 Service recipient training and support

Standard 11 Staff recruitment, employment and training
Audience Supported employees
Type of delivery
  • One-on-one sessions or meetings
  • Family and/or carers may attend sessions
Resources included
  • Flipchart
  • Supported employee's workbook
  • Fact sheet
  • CD-ROM for easy printing
Product overview Helps supported employees plan for their retirement

Six trainer-led meetings
  • What is retirement?
  • Why should I plan for my retirement?
  • How much money will I need when I retire?
  • Where will I live when I retire?
  • Important documents
  • Planning for retirement checklist

Flipchart
  • Includes, on one side of each page, material for the facilitator
  • Can be changed to include local and current information
  • Participant's information is provided on the reverse of each page

Supported employee's workbook


Replicates the supported employee's view of the flipchart

Fact sheet


Supports information in the flipchart and supported employee's workbook
Links to other products Specific links to the following When I'm at work products
  • Supported employee induction
  • My rights/responsibilities
  • Being healthy

Specific links


Training and Assessing
and Work Talk for further information on how to deliver effective training sessions.

When I'm at work: Workplace behaviours

Type of product Training product
Mode of delivery To be delivered by training and/or support staff of Disability Business Services
Relevant Disability
Services Standards
Standard 1 Service access

Standard 2 Individual needs

Standard 3 Decision making and choice

Standard 4 Privacy, dignity and confidentiality

Standard 5 Participation and integration

Standard 6 Valued status

Standard 7 Complaints and disputes

Standard 8 Service management

Standard 9 Employment conditions

Standard 10 Service recipient training and support

Standard 11 Staff recruitment, employment and training

Standard 12 Protection of human rights and freedom from abuse
Audience Supported employees
Type of delivery
  • One-on-one
  • Stand-alone
  • Can be integrated into a larger workplace training program
  • Topics can be independently delivered
Resources included
  • Interactive CD-ROM
  • Trainer's guide
  • CD-ROM for easy printing
Product overview Helps supported employees understand what is, and what is not, appropriate workplace behavior

Topics include:
  • punctuality
  • language
  • work clothes (male)
  • work clothes (female)
  • over-socialising
  • personal space
  • a tidy work space
  • using email
  • borrowing equipment
  • following the leave process
  • being open and honest
  • solving problems
  • accepting direction
  • fixing workplace hazards
  • doing things the right way.

CD-ROM


Comprises fifteen workplace scenarios, each featuring:
  • a story about workplace behaviours
  • options for the learner to choose
  • discussion questions.

Trainer's guide


Provides strategies on how to use the CD-ROM effectively
Links to other products Specific links to the following When I'm at work products
  • Supported employee induction
  • My rights/responsibilities
  • Teamwork
  • Solving problems
  • Stopping abuse
  • Stopping neglect
  • Keeping your workplace clean and tidy
  • Wash your hands and keep germs away
  • Solving complaints

Specific links


Training and Assessing
and Work Talk for further information on how to deliver effective training sessions

When I'm at work: Working on a committee

Type of product Training product
Mode of delivery To be delivered by training and/or support staff of Disability Business Services
Relevant Disability
Services Standards
Standard 3 Decision making and choice

Standard 5 Participation and integration

Standard 6 Valued status

Standard 8 Service management

Standard 10 Service recipient training and support

Standard 11 Staff recruitment, employment and training
Audience Supported employees
Type of delivery
  • Stand-alone
  • Can be integrated into a larger workplace training program
  • Small groups
Resources included
  • Learner's workbook
  • Trainer's guide
  • Microsoft PowerPoint® presentation (with audio)
  • CD-ROM for easy printing
Product overview Helps supported employees understand about working on a committee
  • What is a committee?
  • Why do we have workplace committees?
  • How are workplace committees chosen?
  • What roles are there on workplace committees?
  • What does it mean to represent other people?
  • What happens during committee meetings?
  • Who can you talk to about getting the skills to be a committee member?

Learner's workbook
  • Provides information about working on a committee
  • Learners provide own responses if appropriate

Trainer's guide


Steps the trainer through the delivery of the learning material
  • Structure of the product
  • Trainer's role
  • Planning the training session
  • Delivering the training session
  • Evaluation
  • Key resources

Microsoft PowerPoint® presentation
  • Vehicle by which the information is delivered
  • Gives information about working on a committee
  • Portrays workplace stories about working on a committee
Links to other products Specific links to the following When I'm at work products
  • Supported employee induction
  • My rights/responsibilities
  • Teamwork
  • Solving problems

Specific links


Training and Assessing
and Work Talk for further information on how to deliver effective training sessions

When I'm at work: Using a computer

Type of product Training product
Mode of delivery To be delivered by training and/or support staff of Disability Business Services
Relevant Disability
Services Standards
Standard 2 Individual needs

Standard 3 Decision making and choice

Standard 6 Valued status

Standard 10 Service recipient training and support

Standard 11 Staff recruitment, employment and training
Audience Supported employees
Type of delivery
  • Stand-alone
  • Can be integrated into a larger workplace training program
Resources included
  • Learner's workbook
  • Trainer's guide
  • CD-ROM for easy printing
Product overview Helps supported employees to use computers in the workplace

Topics covered are:
  • using a computer, including hardware and software
  • producing a word-processed document
  • sending and receiving emails.

Learner's workbook


Is self-paced and guides supported employees through the topics

Trainer's guide
  • Replicates the information and activities in the learner's workbook
  • Includes strategies for trainers to help supported employees with their learning
Links to other products Specific links to the following When I'm at work products
  • Good posture and a healthy back
  • Stretching for good health
  • My rights/responsibilities

Specific links


Training and Assessing
for further information on how to deliver effective training sessions

When I'm at work: Teamwork

Type of product Training product
Mode of delivery To be delivered by training and/or staff of Disability Business Services
Relevant Disability
Services Standards
Standard 3 Decision making and choice

Standard 5 Participation and integration

Standard 6 Valued status

Standard 7 Complaints and disputes

Standard 8 Service management

Standard 10 Service recipient training and support

Standard 11 Staff recruitment, employment and training

Standard 12 Protection of human rights and freedom from abuse
Audience Supported employees
Type of delivery Small groups
Resources included
  • Learner's workbook
  • Trainer's guide
  • Microsoft PowerPoint® presentation
  • CD-ROM for easy printing
Product overview Helps supported employees learn about teamwork

Short stories with questions and discussion points that cover:
  • developing effective workplace relationships
  • contributing to workgroup activities.

Learner's workbook
  • Provides copies of the stories
  • Provides space for learners to write down ideas and responses

Trainer's guide
  • Provides the trainer with strategies to deliver the learning material
  • Replicates stories in learner's workbook
  • Provides key points and suggestions for discussion

Microsoft PowerPoint® presentation


Use with large groups of learners
Links to other products Specific links to the following When I'm at work products
  • Supported employee induction
  • Solving complaints
  • Solving problems
  • Working on a committee
  • Stopping abuse
  • Stopping neglect
  • Bullying
  • My rights/responsibilities
  • Workplace behaviours

Specific links


Training and Assessing
for further information on how to deliver effective training sessions

When I'm at work: Solving problems

Type of product Training product
Mode of delivery To be delivered by training and/or support staff of Disability Business Services
Relevant Disability
Services Standards
Standard 1 Service access

Standard 5 Participation and integration

Standard 6 Valued status

Standard 7 Complaints and disputes

Standard 10 Service recipient training and support

Standard 11 Staff recruitment, employment and training

Standard 12 Protection of human rights and freedom from abuse
Audience Supported employees
Type of delivery
  • Stand-alone
  • Can be integrated into a larger workplace training program
  • Small groups
Resources included
  • Trainer's guide
  • Microsoft PowerPoint® presentation (with audio)
  • Poster
  • CD-ROM for easy printing
Product overview Helps supported employees understand how to solve workplace problems

Topics include:
  • what a workplace problem is
  • different ways to solve workplace problems
  • the four steps to solve workplace problems
  • the dos and don'ts of problem solving.

Trainer's guide


Steps the trainer through the delivery of the learning material
  • Structure of the product
  • Trainer's role
  • Planning the training session
  • Delivering the training session
  • Evaluation
  • Key resources

Microsoft PowerPoint® presentation
  • Vehicle by which the information is delivered
  • Gives information about solving workplace problems
  • Portrays workplace stories about solving workplace problems

Poster
  • Key messages around solving problems in the workplace
  • To be displayed in Disability Business Services
Links to other products Specific links to the following When I'm at work products
  • Solving complaints
  • Teamwork
  • Stopping abuse
  • Stopping neglect
  • Bullying
  • My rights/responsibilities
  • Workplace behaviours

Specific links


Training and Assessing
for further information on how to deliver effective training sessions

When I'm at work: Stopping abuse

Type of product Information product
Mode of delivery
  • Self-paced
  • Facilitated by training and/or support staff in Disability Business Services
Relevant Disability
Services Standards
Standard 1 Service access

Standard 3 Decision making and choice

Standard 4 Privacy, dignity and confidentiality

Standard 7 Complaints and disputes

Standard 9 Employment conditions

Standard 10 Service recipient training and support

Standard 11 Staff recruitment, employment and training

Standard 12 Protection of human rights and freedom from abuse
Audience Supported employees
Type of delivery
  • One-on-one
  • Self-paced
  • Small groups
Resources included
  • Fact sheet
  • Flipchart
  • Microsoft PowerPoint® presentation
  • CD-ROM for easy printing
Product overview Raises awareness of abuse

Helps supported employees to develop strategies for recognising and stopping abuse

Flipchart
  • Includes facilitation material on one side of each page
  • Can be changed to include local and current information
  • Participant's information is provided on the reverse of each page

Fact sheet


Reflects the information presented in the flipchart

Slide presentation
  • Replicates the participant's views of the flipchart
  • Facilitators use the Microsoft PowerPoint® presentation if the group of participants is more than three or four
Links to other products Specific links to the following When I'm at work products
  • My rights/responsibilities
  • Stopping neglect
  • Solving complaints
  • Solving problems
  • Bullying
  • Teamwork
  • Workplace behaviours

When I'm at work: Stopping neglect

Type of product Information product
Mode of delivery
  • Self-paced
  • Facilitated by training and support staff in Disability Business Services
Relevant Disability
Services Standards
Standard 1 Service access

Standard 3 Decision making and choice

Standard 4 Privacy, dignity and confidentiality

Standard 7 Complaints and disputes

Standard 9 Employment conditions

Standard 10 Service recipient training and support

Standard 11 Staff recruitment, employment and training

Standard 12 Protection of human rights and freedom from abuse
Audience Supported employees
Type of delivery
  • One-on-one
  • Self-paced
  • Small groups
Resources included
  • Fact sheet
  • Flipchart
  • Microsoft PowerPoint® presentation
  • CD-ROM for easy printing
Product overview Raises awareness of neglect

Helps supported employees to develop strategies for recognising and stopping neglect

Flipchart
  • Includes facilitation material on one side of each page
  • Participant's information is provided on the reverse of each page
  • Can be changed to include local and current information

Fact sheet


Reflects the information presented in the flipchart

Microsoft PowerPoint® presentation
  • Replicates the participant's views of the flipchart
  • Facilitators use the slide presentation if the group of participants is more than three or four
Links to other products Specific links to the following When I'm at work products
  • My rights/responsibilities
  • Stopping abuse
  • Solving complaints
  • Solving problems
  • Bullying
  • Teamwork
  • Workplace behaviours

When I'm at work: Bullying

Type of product Information product
Mode of delivery
  • Self-paced
  • Facilitated by training and/or support staff in Disability Business Services
Relevant Disability
Services Standards
Standard 4 Privacy, dignity and confidentiality

Standard 9 Employment conditions

Standard 7 Complaints and disputes

Standard 10 Service recipient training and support

Standard 11 Staff recruitment, employment and training

Standard 12 Protection of human rights and freedom from abuse
Audience Supported employees
Type of delivery
  • One-on-one
  • Small groups
Resources included
  • Fact sheet
  • Poster
  • CD-ROM for easy printing
Product overview Fact sheet

Provides detailed information about:
  • what bullying is
  • the different kinds of bullying
  • how to know if you are being bullied
  • what your human rights are
  • what you can do if bullying happens to you
  • who you can talk to if you are being bullied.

Poster


Reinforces the information in the fact sheet
Links to other products Specific links to the following When I'm at work products
  • My rights/responsibilities
  • Solving complaints
  • Solving problems
  • Stopping abuse
  • Stopping neglect
  • Teamwork
  • Workplace behaviours

When I'm at work: My rights/responsibilities

Type of product Information product
Mode of delivery
  • Self-paced
  • Facilitated by training and/or support staff in Disability Business Services
Relevant Disability
Services Standards
Standard 1 Service access

Standard 2 Individual needs

Standard 3 Decision making and choice

Standard 4 Privacy, dignity and confidentiality

Standard 5 Participation and integration

Standard 6 Valued status

Standard 7 Complaints and disputes

Standard 8 Service management

Standard 9 Employment conditions

Standard 10 Service recipient training and support

Standard 11 Staff recruitment, employment and training

Standard 12 Protection of human rights and freedom from abuse
Audience Supported employees
Type of delivery
  • One-on-one
  • Self-paced
  • Small groups
Resources included
  • Participant's workbook
  • Facilitator's guide
  • CD-ROM for easy printing
Product overview Helps supported employees understand their workplace rights and responsibilities

Topics covered are:
  • my rights at work
  • my responsibilities at work
  • work conditions
  • probation
  • leave from work
  • hours of work
  • superannuation
  • my wage
  • my pay
  • training and support to do my job
  • occupational health and safety (OH&S).

Participant's workbook


Record of information about workplace rights and responsibilities

Facilitator's guide


Provides facilitation strategies, including:
  • who the product is for
  • the aim of the product
  • the resources in the product
  • topics covered by the product
  • planning the information session.
Links to other products Specific links to the following When I'm at work products
  • Supported employee induction
  • Solving complaints
  • Solving problems
  • Working on a committee
  • Stopping abuse
  • Stopping neglect
  • Teamwork
  • Bullying
  • Drugs and alcohol
  • Keeping your workplace clean and tidy
  • Workplace behaviours

Specific links


Training and Assessing
and Work Talk for further information on how to deliver effective training sessions

When I'm at work: Drugs and alcohol

Type of product Information product
Mode of delivery
  • Self-paced
  • Facilitated by training and/or support staff in Disability Business Services
Relevant Disability
Services Standards
Standard 2 Individual needs

Standard 8 Service management

Standard 9 Employment conditions

Standard 10 Service recipient training and support

Standard 11 Staff recruitment, employment and training

Standard 12 Protection of human rights and freedom from abuse
Audience Supported employees
Type of delivery
  • One-on-one
  • Small groups
Resources included
  • Fact sheet
  • Poster
  • CD-ROM for easy printing
Product overview Fact sheet

Provides information about:
  • what drugs are
  • how drugs work
  • drugs affecting the mind and the body
  • which drugs are okay to take at work
  • smoking and work
  • the adverse effects that using drugs and alcohol can have at work
  • what you can do to stop drug and alcohol abuse at work
  • services to contact for further advice and information about drugs and alcohol.

Poster


Reinforces the information in the fact sheet
Links to other products Specific links to the following When I'm at work products
  • My rights/responsibilities
  • Supported employee induction
  • Solving problems
  • Teamwork
  • Workplace behaviours

When I'm at work: Being healthy

Being sunsmart
Type of product Information product
Mode of delivery
  • Self-paced
  • Facilitated by training and/or support staff in Disability Business Services
Relevant Disability
Services Standards
Standard 2 Individual needs

Standard 9 Employment conditions

Standard 10 Service recipient training and support

Standard 11 Staff recruitment, employment and training
Audience Supported employees
Type of delivery
  • One-on-one
  • Small groups
Resources included
  • Fact sheet
  • CD-ROM for easy printing
Product overview Fact sheet

Provides information, resources and contacts
  • Slip on some sun-protective work clothing
  • Slap on a hat
  • Slap on 30+ sunscreen
  • Slide on some sunglasses
  • Stay cool and drink lots of fluids
  • Did you know?
Links to other products Specific links to the following When I'm at work products
  • Keeping your workplace clean and tidy
  • Good posture and a healthy back
  • Wash your hands and keep germs away
  • Stretching for good health

Keeping your workplace clean and tidy
Type of product Information product
Mode of delivery
  • Self-paced
  • Facilitated by training and/or support staff in Disability Business Services
Relevant Disability
Services Standards
Standard 2 Individual needs

Standard 3 Decision making and choice

Standard 4 Privacy, dignity and confidentiality

Standard 6 Valued status

Standard 7 Complaints and disputes

Standard 8 Service management

Standard 9 Employment conditions

Standard 10 Service recipient training and support

Standard 11 Staff recruitment, employment and training

Standard 12 Protection of human rights and freedom from abuse
Audience Supported employees
Type of delivery
  • One-on-one
  • Small groups
Resources included
  • Fact sheet
  • CD-ROM for easy printing
Product overview Fact sheet

Provides information and a workplace story about how to keep a workplace clean and tidy, and why it is important to do so
Links to other products Specific links to the following When I'm at work products
  • Being sunsmart
  • Good posture and a healthy back
  • Wash your hands and keep germs away
  • Stretching for good health

Wash your hands and keep germs away
Type of product Information product
Mode of delivery
  • Self-paced
  • Facilitated by training and/or support staff in Disability Business Services
Relevant Disability
Services Standards
Standard 2 Individual needs

Standard 3 Decision making and choice

Standard 4 Privacy, dignity and confidentiality

Standard 9 Employment conditions

Standard 10 Service recipient training and support

Standard 11 Staff recruitment, employment and training

Standard 12 Protection of human rights and freedom from abuse
Audience Supported employees
Type of delivery
  • One-on-one
  • Small groups
Resources included
  • Fact sheet
  • CD-ROM for easy printing
Product overview Fact sheet
  • Provides information and a workplace story about correct hand-washing techniques
  • Includes tips for washing hands well
Links to other products Specific links to the following When I'm at work products
  • Being sunsmart
  • Keeping your workplace clean and tidy
  • Good posture and a healthy back
  • Stretching for good health

Good posture and a healthy back
Type of product Information product
Mode of delivery
  • Self-paced
  • Facilitated by training and/or support staff in Disability Business Services
Relevant Disability
Services Standards
Standard 2 Individual needs

Standard 3 Decision making and choice

Standard 4 Privacy, dignity and confidentiality

Standard 9 Employment conditions

Standard 10 Service recipient training and support

Standard 11 Staff recruitment, employment and training

Standard 12 Protection of human rights and freedom from abuse
Audience Supported employees
Type of delivery
  • One-on-one
  • Small groups
Resources included
  • Fact sheet
  • CD-ROM for easy printing
Product overview Fact sheet

Provides information, illustrations, resources and contacts
  • What is good posture?
  • Why you should have good posture
  • Looking after your back
  • Where can you get help with your posture?
Links to other products Specific links to the following When I'm at work products
  • Being sunsmart
  • Keeping your workplace clean and tidy
  • Wash your hands and keep germs away
  • Stretching for good health

Stretching for good health
Type of product Information product
Mode of delivery
  • Self-paced
  • Facilitated by training and/or support staff in Disability Business Services
Relevant Disability
Services Standards
Standard 2 Individual needs

Standard 3 Decision making and choice

Standard 4 Privacy, dignity and confidentiality

Standard 9 Employment conditions

Standard 10 Service recipient training and support

Standard 11 Staff recruitment, employment and training

Standard 12 Protection of human rights and freedom from abuse
Audience Supported employees
Type of delivery
  • One-on-one
  • Small groups
Resources included
  • Fact sheet
  • CD-ROM for easy printing
Product overview Fact sheet

Provides information, illustrations, resources and contacts
  • What is stretching?
  • When do you need to stretch?
  • Where can you get help with your stretching?
Links to other products Specific links to the following When I'm at work products
  • Being sunsmart
  • Keeping your workplace clean and tidy
  • Wash your hands and keep germs away
  • Good posture and a healthy back

When I'm at work: Implementation guide

Type of product Information product
Mode of delivery
  • Self-paced
  • Facilitated by training and/or support staff in Disability Business Services
Relevant Disability
Services Standards
Standard 1 Service access

Standard 2 Individual needs

Standard 3 Decision making and choice

Standard 4 Privacy, dignity, and confidentiality

Standard 5 Participation and integration

Standard 6 Valued status

Standard 7 Complaints and disputes

Standard 8 Service management

Standard 9 Employment conditions

Standard 10 Service recipient training and support

Standard 11 Staff recruitment, employment and training

Standard 12 Protection of human rights and freedom from abuse
Audience Support staff of Disability Business Services
Type of delivery
  • One-on-one
  • Small groups
Resources included
  • Implementation guide
  • CD-ROM for easy printing
Product overview The products that comprise the When I’m at work series focus on the workplace.

The series provides work-related information to supported employees in Disability Business Services.

The products in the When I’m at work series are as follows.
  • Supported employee induction
  • Solving complaints
  • Solving problems
  • Retirement planning
  • Working on a committee
  • Using a computer
  • Stopping abuse
  • Stopping neglect
  • Teamwork
  • Bullying
  • My rights/responsibilities
  • Drugs and alcohol
  • Being healthy
  • Being sunsmart
  • Keeping your workplace clean and tidy
  • Wash your hands and keep germs away
  • Good posture and a healthy back
  • Stretching for good health
  • Workplace behaviours

Information about these products is summarised in this guide under the following headings.
  • Type of product
  • Mode of delivery
  • Relevant Disability Services Standards
  • Audience
  • Type of delivery
  • Resources included
  • Product overview

Disability Discrimination Act 1992

Type of product Information product
Mode of delivery
  • Self-paced learning
  • Facilitated by training and/or support staff in Disability Business Services
Relevant Disability
Services Standards
Standard 1 Service access

Standard 2 Individual needs

Standard 3 Decision making and choice

Standard 4 Privacy, dignity, and confidentiality

Standard 5 Participation and integration

Standard 6 Valued status

Standard 7 Complaints and disputes

Standard 8 Service management

Standard 9 Employment conditions

Standard 10 Service recipient training and support

Standard 11 Staff recruitment, employment and training

Standard 12 Protection of human rights and freedom from abuse
Audience Support employees
Type of delivery
  • Self-paced
  • One-on-one or small groups
  • Stand-alone
  • Can be integrated into a larger workplace training program
Resources included
  • Fact sheet
  • CD-ROM for easy printing
Product overview This fact sheet is an information summary in plain English of the Disability Discrimination Act 1992, highlighting the understanding of supported employees’ rights in the workplace.

The following topics are covered.
  • What is discrimination?
  • What is the Disability Discrimination Act 1992?
  • Is discrimination happening to you?
  • What can you do if discrimination happens to you?

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