Consumer training and support - Resource directory
Chapters
- Introduction
- How to use the resources
- The resources
- Supported employee training resources and information products
- Employer training resources and information products
- External training resources and information products
- Trainer's guide - Training resources and information products
- Sample training and information session plans
Introduction
Implementation
The accompanying resources have been developed with content and visual elements that recognise and address audience needs and will equip providers to increase their capacity to raise awareness and instruct people with disability on a number of topics. The developed resources have been colour coded for ease of reference with resources for supported employees coloured green, resources for employers coloured yellow, external resources coloured red and resources for trainers coloured blue.
As well as print-based materials, DVDs/videos and Microsoft PowerPoint® presentations have proven to be effective methods for providing information in an engaging and timely manner. The combination of visual and auditory mediums is ideal for providing information across specific age and gender groups and is particularly appealing for audiences with lower levels of literacy. A number of audience-based options have been provided within the resources to allow for ease of implementation.
Supported employee training resources and information products
The materials in this green folder have been developed primarily to support the training and information needs of people with disability employed in business services and using advocacy services. They may also be useful in meeting similar needs of employers, parents and carers and the wider community for such training and information.
Highly visual resources such as flipcharts and multimedia resources assist trainers to provide information and training to supported employees in a way that addresses specific needs and takes various disabilities into account. Resources have been developed for supported employees with the following audiences in mind:
- men
- women
- individuals
- groups.
Employer training resources and information products
The materials in this yellow folder have been developed primarily to support the training and information needs of support staff and managers employed in Disability Business and Advocacy Services. They may also be useful in meeting similar needs of people with disability employed in, or assisted by, these services.
In response to the need for support workers to have resources that are easily navigated and provide functional and accurate information, resources have been developed for use by:
- support workers
- managers
- supervisors
- team leaders
- trainers.
External training resources and information products
The materials in this red folder have been developed primarily to support Disability Business and Advocacy Services to provide information about their services to the wider community.
Similarly, it is acknowledged that external individuals and organisations that interact with business service organisations need to have resources that provide functional and accurate information. Resources have been developed for use by:
- families and carers
- contractors
- clients
- school leavers.
Trainer's guide – Training resources and information products
The materials in this blue folder have been developed primarily to assist support workers and managers in Disability Business and Advocacy Services to provide training to other employees in these services including people with disability. They may also be useful in meeting similar needs of other employers, parents and carers and the wider community.
Disability Business Services require training and information resources that:
- can be customised to meet their needs
- recognise the technological constraints that may exist
- are useful to a diverse audience.
Effective workplace trainers need to build their own training skills and abilities to be able to address the learning preferences and subsequent training requirements of individual supported employees. In addition, they need to be aware of the Disability Business Service's expectations relating to competency-based training. The training and assessment resources have been developed to assist in this area.
In addition, Disability Business Services have to meet continuous improvement and quality assurance requirements set by FaHCSIA. Providing relevant and effective training is one of the ways these requirements can be met and demonstrated.