Support staff workplace responsibilities - Powerpoint presentation
Scenario 6 – Chris
Kevin - manager of an employment service
Chris - a new supported employee
Barry - friend of Kevin and father of Chris
Kerry - Barry's wife
Sally - office staff
Chris is 20 and a new supported employee within a medium-sized Disability Business Service. Her father Barry has been a friend of Kevin, the manager of the service, for years. Barry has rung Kevin to check on Chris' progress.
[Kevin]: G'day, Barry – how are you?
[Barry]: Good thanks, mate. I'm just ringing to see how Chris is going.
[Kevin]: Oh, she is settling in well.
[Barry]: That's great. Is she making friends? She's quite shy, you know.
[Kevin]: Don't worry Barry, she's doing well.
[Barry]: So, ah, how much does she make an hour?
[Kevin – sounding evasive]: Ah, sorry, Barry – there's someone waiting to see me. Great to hear from you, and don't worry about Chris.
[Barry]: I'm worried about Chris, love – I rang Kevin this morning and he sounded like he was avoiding my questions.
[Kerry]: He was probably just a bit busy Baz, don't worry. Chris is as happy as Larry. Anyway, Kevin and Mandy are coming over tonight for a barbie – you can ask him then.
[Barry]: Thanks for looking after Chris for me, mate. How's she going really?
[Kevin]: Yeah, I told you Barry, she's going fine.
[Barry]: But I mean, is she keeping up? Is she getting along with everyone?
[Kevin]: It's probably better that you talk to Chris about that, Barry.
[Barry]: I already did and she told me about as much as you have. It's a bit unnerving for a parent. I only want what's best for her.
[Kevin]: I understand it's a bit hard when you've got a child with special needs. But she's a big girl now and you've got to let her stand on her own two feet.
- What do you think is the purpose of Barry's calls?
- Is it appropriate for Barry to seek feedback about Chris in this work context?
- What are your thoughts on Kevin's behaviour? Is there anything he could have done better?
Two days have passed and Kevin isn't all that surprised when he picks up the phone and Barry is at the other end of the line.
[Kevin – joking]: You again, Barry? We'll have to install a direct line!
[Barry]: Yeah, sorry. I just wanted to say thanks again for watching out for Chris.
[Kevin]: No worries, mate – we look after all our employees here.
[Barry]: It was good to catch up the other night. Oh, I forgot to say. Here's the bank account details for where Chris' pay should go.
[Kevin]: Oh, yes?
[Kevin]: OK, Barry – got that. Thanks. Gotta rush.
[Kevin]: Sally, I've got some banking details for Chris here. Didn't she already give them to us?
[Sally]: Yeah, I think so. Hang on a sec and I'll take a look.
[Sally]: Yep, here they are. No, wait … they're different. Look – these are for the Credit Union and the ones you've just given me are for a different bank.
[Kevin]: Hmmm. I better ask Chris about it. She can probably sort it out.
[Kevin]: Chris, just a quick question. You know those banking details you gave us the other day.
[Kevin]: Well, they're different to the ones your dad just gave me.
[Chris]: You're kidding.
[Barry]: Kevin, did you tell Chris that I gave you her bank account details?
[Kevin]: Well, yeah, I spoke to her – the bank details were different. Was it meant to be a secret?
[Barry]: I don't like her to have access to the money. Mate, you know her. Do you honestly think she can look after her own money?
- What do you think Kevin will do next?
- What are the key issues here?
- What are the things that make this situation complex?
- Have you faced this situation or a similar one? What did you do?
- Which Disability Services Standards does this scenario relate to?
- What are your organisation's policies and procedures in relation to this kind of scenario?
- Are there policies and procedures in your organisation that you need to revise or update as a result of examining this scenario?
- Are there legal or other issues that relate to this scenario? What are they? Is there any legislation you should be aware of that relates to this scenario?
- What rights do Chris, Kevin, Barry, Kerry and Sally have?
- What are their responsibilities?
- Suppose Chris came to work the day after payday and gave everyone an instant lottery ticket. Later in the week she has no money to buy her lunch. How would you respond as her supervisor?
- How did you feel about us discussing this topic?
- What did you learn?
- How will you apply what you have learned?