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When I'm at work: Supported employee induction Learner's workbook

Chapters

Policies, services and facilities

Amenities

Toilets for people with disability are located at various points in (insert name of service.) Shower facilities, for both men and women, are available at (insert location) (refer to the map of the organisation found in this workbook).

Contact: Name – Number – Photo

Cafeteria

The cafeteria is located (insert location) (refer to the map of the organisation found in this workbook). The cafeteria is open between (insert times.)

Contact: Name – Number – Photo

Social club

We would like you to join our social club. It is a good opportunity to meet staff and other supported employees from (insert name of service).

Members of the club meet for activities.

Contact: Name – Number – Photo

This photo shows a variety of foods

Insert caption for picture above

Note: Replace with picture relevant to your organisation.

Code of conduct

The workplace’s code of conduct tells you how you should work and interact with staff and other supported employees. As a new supported employee, you should receive a copy of your workplace’s code of conduct.

Contact: Name – Number – Photo

Dress standards

You are expected to dress in a manner that suits your job and your workplace. Your workplace gives you information about what you are expected to wear at work, including any Personal Protective Equipment (PPE) that you might need.

Contact: Name – Number – Photo

Roles and responsibilities

This area should be tailored to the individual depending on the work s/he will be doing. Generic information such as workplace behaviour, communication and chain of responsibility/reporting procedures should also be reflected here.

Contact: Name – Number – Photo

This photo shows what to expect from your superior

Insert caption for picture above

Note: Replace with picture relevant to your organisation.

Smoking

Insert organisational smoking policy here. For example, you are not allowed to smoke in any of the buildings, workplaces and vehicles of (insert name of service). You are not allowed to smoke near any doors into the buildings of (insert name of service). Please read and take notice of all non-smoking signs. You are allowed to smoke in some areas. These are located at (insert areas).

Contact: Name – Number – Photo

Alcohol

Insert organisational alcohol policy here. For example, you are not allowed to drink alcohol during work hours at (insert name of service). You are not allowed to come to work if you are affected by drugs, alcohol or any other illegal substance.

Contact: Name – Number – Photo

Working hours and meal breaks

Insert organisational/individual industrial award policy here. For example, your specific hours of work are defined by the industrial award that you work under. The hours that you have to spend at work are specified in your letter of agreement. Normal work hours for supported employees are from 8.30am to 5.00pm, Monday to Friday. This may vary depending on your award and your job.

(Insert name of service) has morning and afternoon tea breaks at these times: (insert break times). You are welcome to use the kitchen facilities of (insert name of service) if you would like to.

Contact: Name – Number – Photo

This photo shows an example of filing

Insert caption for picture above

Note: Replace with picture relevant to your organisation.

Applying for leave

If you are away from (insert name of service) for reasons other than work, you must (insert organisational leave procedure).

You have to apply for leave via this process if you want:


When you have completed a leave form, ask your team leader or supervisor to sign it. Then, give it to the human resources department so that it can be approved.

If you are not able to complete a leave form and receive approval before you begin leave (for example, if you are sick), you should tell your team leader or supervisor (by phone if you can). You will have to fill in a leave form as soon as you are back at work again.

Administrative staff can give you leave forms.

If you need any help with taking leave, speak with your team leader or supervisor.

Contact: Name – Number – Photo

Training at work

Your training does not stop after the training you get when you first start your job. (Insert name of service) provides you with many training opportunities while you work for us. Ask your team leader or supervisor about the training that is available to you.

Contact: Name – Number – Photo

Access and equity

Insert organisational access and equity policies/procedures here. For example, the access and equity policies of (insert name of service) make sure that you are treated fairly and without discrimination while you are at work. The Access and Equity Committee monitors (insert name of service) to make sure that all its supported employees and staff are looked after in this way.

Complaints about work

Insert organisational complaints policies/procedures here. For example, if you have a complaint about something at work, speak first with your team leader or supervisor about it. Your team leader or supervisor must also keep your complaint private. You can also contact the Complaints Resolution and Referral Service (CRRS) on 1800 880 052 for help and advice about complaints in the workplace.

Disability

Insert organisational disability policies/procedures here. For example, the disability liaison officer (DLO) is responsible for helping supported employees with disability if they need assistance. The Disability Discrimination Act says that it is important that (insert name of service) takes away any barriers that stop people from making the most of their opportunities. Please note that not all Disability Business Services have a disability liaison officer.

Contact: Name – Number – Photo

Equal employment opportunity

Insert organisational equal opportunity policies/procedures here. For example, (insert name of service) employs an equity officer who you can contact about equal opportunity. You can talk to the equity officer in private. The equity officer can tell you about your options and/or your tasks.

Harassment and bullying

Insert organisational harassment and bullying policies/procedures here. For example, (insert name of service) does not tolerate harassment and bullying in the workplace. Harassment and bullying are not allowed under the policies of (insert name of service). If you are harassed or bullied, or if you think that another supported employee has been harassed or bullied, you should talk to your team leader or supervisor. Your team leader or supervisor must keep private any details about you and what you say about these things.

Contact: Name – Number – Photo

Privacy and confidentiality

Insert organisational privacy and confidentiality policies/procedures. For example, you have the right to privacy and confidentiality. Your workplace keeps all your information in a private place. If (insert name of service) wants to give your information to someone else they have to tell you who they want to give it to, they have to tell you why, and they have to ask you if it is okay. If you say it is not okay to show your information to someone, then (insert service) must not show them.

Security of personal belongings and vehicles

Insert organisational security policies/procedures here. For example, remember that security of your personal things such as wallets and purses is your responsibility. Please do not leave them unattended in staff offices, classrooms, work spaces, tea-rooms or vehicles. If you lose something, check with (insert name of contact or area). If you bring your own vehicle to work you must look after it.

Contact: Name – Number – Photo

Cabcharge vouchers

Insert organisational Cabcharge policies/procedures here. For example, Cabcharge vouchers are available if you need to use a taxi for work. Your team leader or supervisor must say it is okay to use a Cabcharge voucher. You must collect the voucher before your journey, as taxi companies do not let you charge them after the trip.

When you use a taxi, the driver completes the details on the voucher. You need to sign it, insert the details of the trip, for example, ‘airport to city’ and return the voucher to (insert name of department or contact). The trip is then billed to (insert name of service).

Contact: Name – Number – Photo

Public transport

Buses arrive and leave from the bus shelter in (insert name of street/road). You can catch other public transport from (insert area/location). Bus timetables are available from (insert area/location).

Contact: Name – Number – Photo

This photo shows an example of public transport

Insert caption for picture above

Note: Replace with picture relevant to your organisation.

Occupational health and safety (OH&S)

Insert organisational OH&S policies/procedures here. Occupational health and safety (OH&S) is everyone’s responsibility.

(Insert name of service) maintains a very high standard of occupational health and safety, and has a number of ways to make sure it meets those standards

If you are aware of an activity that you think is unsafe or could affect your safety or that of another person, don’t ignore it. You must tell your supervisor or your OH&S representative about it straight away.

The OH&S committee meets every two months. It then speaks with management on the performance of OH&S for (insert name of service).

You can find the OH&S policy at (insert location).

Contact: Name – Number – Photo

This photo shows an example of Occupational health and safety

Insert caption for picture above

Note: Replace with picture relevant to your organisation.

WorkCover/workplace incident

Insert organisational WorkCover/workplace incident policies/procedures here. For example if you are injured at work, you need to complete and submit the business service’s form called (insert name of form).

The human resources department and the OH&S Committee use the form to monitor the types of injuries that are happening. This helps (insert service) to identify emerging issues, monitor OH&S initiatives and put improved safety practices in place.

Even if you are not actually injured but you think a work practice is unsafe or there is the risk of injury or incident, you should fill in the (insert name of form). You can find this form at (insert location of form).

If you are not sure what you should do, talk about it with your team leader or supervisor.

Contact: Name – Number – Photo

First aid procedures

Insert organisational first aid policies/procedures here. For example, you can find the first aid procedures of (insert name of service) with the other workplace procedures. If you need a first aid officer, there is a list of current first aid staff in the reception area of each department, at the front of the (insert name of service) phone book, or you can contact (insert name of contact).

Contact: Name – Number – Photo

Pay details

Insert organisational pay details here. For example, your salary is paid directly into your nominated bank/credit union account each fortnight. You are paid every second Friday and we do our best to make sure that your pay is in your account no later than the day before.

Superannuation

Insert organisational superannuation policies/procedures here. For example, there are several superannuation schemes available. Most new supported employees will be part of the (insert name superannuation scheme). For more information, speak with (insert contact name).

Contact: Name – Number – Photo

Policies

The policies of (insert name of service) are written down and it is easy to find copies of them.

Details of these policies are available from (insert name of contact).

Contact: Name – Number – Photo

Human resources

Insert name of organisational policies/procedures here. For example, the human resources department looks after new employees, training, OH&S, staff administration, pay, and equal employment opportunity. You should contact the human resources department if you have questions about any of those things.

Contact: Name – Number – Photo

Employee Advisory Group

Insert name of organisational employee policies/procedures here. For example, (insert name of service) has an Employee Advisory Group. See (insert location) for details.

Contact: Name – Number – Photo

Employee representative

Insert organisational employee policies/procedures here. For example, a member of the Employee Advisory Group is elected as the employee representative. This employee representative has the following responsibilities: (insert responsibilities)

Contact: Name – Number – Photo

Support services

Insert organisational support services policies/procedures here. For example, the support services of (insert name of service) is a group of people whose job is to help you with issues that may come up during your work. The services available are:

All services are free and are not discussed with other people. We encourage you to familiarise yourself with the services.

Contact: Name – Number – Photo

Further information

You can find further information on noticeboards at (insert location).

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