When I'm at work: Solving problems - Trainer's guide
- Who is this resource for?
- Aim of the resource
- Learning objectives
- What is in this resource?
- What you will need
- What learners will need
You do not need to be an experienced trainer to use this resource with supported employees. We have included lots of tips to make sure that you will be able to help supported employees understand the information that they need to know about solving workplace problems.
The Training and Assessing and Work Talk resources support this resource, and provide further assistance for you.
This resource has been developed for use with supported employees who are working in a Disability Business Service.
The resource provides information and activities that aim to assist supported employees to understand a range of issues around solving workplace problems.
After taking part in the training, learners should be able to describe:
- what a workplace problem is
- different ways to solve workplace problems
- the four steps to solve workplace problems
- the dos and don'ts of problem solving.
The resource contains:
- this trainer's guide
- the solving problem learning activities on CD-ROM
(Microsoft PowerPoint® slides)
- a wall poster.
Note: The learner's worksheet features a learning activity that will help supported employees understand and manage problem solving at work. The integrity of the worksheet will not be compromised if learners do not record their responses on it. However, it will be important for learners to apply their learning, perhaps verbally or through role-play.
You will need:
- the Four steps to solving problems worksheet (see appendix to this trainer's guide) to reproduce for learners. It may not be appropriate to use the worksheet if the literacy level of the learners is low
- the What was the problem, how did you feel? worksheet (see appendix to this trainer's guide) to reproduce for learners
- your workplace's grievance, complaints or other appropriate policies and procedures
- a computer/data projector to play the CD-ROM (if you do not have access to a computer/data projector for training, you can copy the slide content to A4 paper for one-to-one training sessions, or to butcher's paper for group training sessions)
- whiteboard or butcher's paper to record responses
- whiteboard markers or felt-tipped markers.
It is vital that everyone's viewpoints are valued and comments are allowed to be made in an open discussion. You should familiarise yourself with your workplace procedures that manage inappropriate behaviour such as bullying and dangerous behaviour.
Your preparation should include knowing your workplace's policies and procedures in relation to grievances and complaints.
Learners will need:
- the Four steps to solving problems worksheet
- the What was the problem, how did you feel? worksheet
- their personal examples of workplace problems, if appropriate
- pen or pencil for writing.