When I'm at work: Solving complaints - Trainer's guide
Aim of the 'When I'm at work' series
The aim of the 'When I'm at work' series is to bring together information about being at work. The resources that comprise the series focus on the workplace and provide information, scenarios, and suggested activities to assist you and the supported employees working in your Disability Business Service.
Topics in the 'When I'm at work' series are as follows.
- Supported employee induction
- Solving complaints
- Solving problems
- Retirement planning
- Working on a committee
- Using a computer
- Stopping abuse and neglect
- My rights/responsibilities
- Drugs and alcohol
- Being healthy
- Being sunsmart
- Keeping your workplace clean and tidy
- Wash your hands and keep germs away
- Good posture and a healthy back
- Stretching for good health
- Workplace behaviours
Using the 'When I'm at work' series will help Disability Business Services meet the requirements of a number of Disability Services Standards. For example, it will be useful in relation to Standard 11 that requires the provision of appropriate and relevant training and skills for each staff member.