When I'm at work: Solving complaints - Powerpoint presentation
Points for Topic 4
- What are some hints to make a proper formal complaint?
- What happens when decisions are made about my complaint?
Talk to a friend or your supervisor.
Sort things out on your own if you can.
People will listen to everyone’s stories.
They will make a decision about your complaint.
If you are not happy, you can talk to other people.
Your trainer will discuss with you the information you have just heard and read about.
Now watch and listen carefully to Melissa's story.
This is Melissa, a supported employee.
And this is Charlie, a supported employee who works with Melissa.
This is Sue, Melissa and Charlie's supervisor.
Melissa brings $10 to work each day to buy morning tea and lunch.
Charlie asks her most days to lend him $4 or $5. This has been going on for months already.
Melissa does not like lending him the money because she does not have enough for herself then, and also because Charlie does not pay the money back to her.
She is scared though, because Charlie has threatened that he will tell all the other workers something about her. Melissa is not sure what he is going to tell, but she is very worried about it.
Melissa feels too afraid to tell anyone about her problem, but she doesn't want to keep giving her money to Charlie. She decides that when Charlie is not around, she will tell Sue. She trusts Sue and thinks she might be able to help.
Your trainer will discuss some questions about Melissa’s story with you.
Now find the activities about Melissa’s story in your workbook.
Your trainer will help you with the activities.