When I'm at work: Solving complaints - Powerpoint presentation
Points for Topic 3
- What are the steps to take in a formal complaint?
- What can I do if my complaint is not taken seriously?
Making a formal complaint about a serious work problem means:
- telling the whole truth
- telling your whole story
- other people telling their whole stories
- the stories are written down
- signing your story.
You can talk to other people about your complaint.
Your workplace must tell you who you can talk to.
Your trainer will discuss with you the information you have just heard and read about.
Now watch and listen carefully to Lisa's story.
This is Lisa, a supported employee.
And this is Sue, Lisa's supervisor.
Here's Dawn, another supported employee and also Lisa's friend.
And Peter, another supported employee.
Lisa approaches Sue to talk to her …
… about what she sometimes sees happening on the bus, on the way home from work.
Lisa's friend Dawn likes to sit by herself in the middle row on the bus, but is often joined by Peter, another supported employee.
Lisa has seen Peter touch Dawn. Lisa is fairly sure that Dawn does not want this happening, but she seems frightened to tell anyone about it.
Sue is not sure that she believes what Lisa is saying. Peter is one of her best workers and has never done anything wrong. Sue decides she'll ask everyone involved to tell their stories about what's been happening on the bus.
Your trainer will discuss some questions about Lisa’s story with you.
Now find the activities about Lisa’s story in your workbook.
Your trainer will help you with the activities.