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When I'm at work: Implementation guide

Introduction

Focus

The products that comprise the series focus on the workplace and provide information, scenarios, and suggested activities to assist you and the supported employees working in your Disability Business Service.

Aim

The aim of the When I'm at work series is to provide pertinent work-related information to supported employees in Disability Business Services. This series will also contribute to Disability Business Services meeting the requirements of a number of Disability Services Standards.

Structure

The products are designed to be used as training or information products by supported employees working in Disability Business Services. The training products should be delivered by training or support staff working in the service. Information products are designed for self-paced learning. They can also be used as handouts for supported employees to take home and discuss with family, friends, and carers, or can be facilitated by training/support staff in Disability Business Services.

Mode of delivery

Most of the products are suitable for one-on-one or small group delivery, and can be used in one-off training or information sessions, or integrated into larger workplace training programs. Most of the products can be changed to suit individual workplaces.

Resources to support delivery

Extensive support and assistance for trainers and facilitators are provided as resources within the products. The Training and Assessing product (in the blue folder) is specifically designed to help trainers or support workers in the delivery of the training products. The Work Talk products are excellent supplementary resources for training and facilitation purposes.

List of products

The products in the When I'm at work series are as follows.

Product details

Supported employee induction

Type of product Training and information product
Mode of delivery To be delivered by training/support staff of Disability Business Services
Relevant Disability
Services Standards
Standard 2 Individual needs

Standard 5 Participation and integration

Standard 6 Valued status

Standard 8 Service management

Standard 9 Employment conditions

Standard 10 Service recipient training and support

Standard 11 Staff recruitment, employment and training

Standard 12 Protection of human rights and freedom from abuse
Audience New supported employees
Type of delivery
  • One-on-one
  • Small groups
Resources included
  • Learner's workbook
  • Trainer's guide
  • A short DVD (DVD 1)
  • A longer DVD (DVD 2)
  • CD-ROM for easy printing
Product overview Inducts new supported employees into the workplace

Provides new supported employees with
  • an overview of the induction process
  • general background information about the organisation
  • the employer's legal obligations
  • the conditions of employment
  • introductions to key personnel
  • familiarisation with services and facilities

Learner's workbook

  • Can be changed to suit different workplaces
  • Can be used as part of an induction program

Trainer’s guide

  • Provides trainer/support staff with steps for an induction process for new supported employees
  • Provides strategies on how to change the learner’s workbook to suit the needs of the particular workplace
  • Provides strategies and suggestions on how to use each of the resources in this product, and how they link to one another

DVDs

  • Reinforce an understanding of what it means for new supported employees to be part of the workforce
  • Follow the experiences of one new supported employee’s induction into the workplace
  • Provide opportunities for discussion throughout the DVDs
  • Provide a choice of using a simple version (DVD 1) for people with intellectual disability, or a more complex version (DVD 2) for others
Links to other products Specific links to the following When I’m at work products
  • My rights/responsibilities
  • Workplace behaviours
  • Teamwork
  • Bullying
  • Drugs and alcohol
  • Solving complaints

Specific links

Training and Assessing for further information on how to deliver effective training sessions

Solving complaints

Type of product Training and information product
Mode of delivery To be delivered by training/support staff of Disability Business Services
Relevant Disability
Services Standards
Standard 1 Service access

Standard 2 Individual needs

Standard 3 Decision making and choice

Standard 4 Privacy, dignity and confidentiality

Standard 7 Complaints and disputes

Standard 10 Service recipient training and support

Standard 11 Staff recruitment, employment and training

Standard 12 Protection of human rights and freedom from abuse
Audience Supported employees
Type of delivery
  • Stand-alone
  • Can be integrated into a larger workplace training program
  • Topics can be independently delivered
Resources included
  • Learner's workbook
  • Trainer's guide
  • Fact sheet
  • Topics on Microsoft PowerPoint® slides (with audio)
  • CD-ROM for easy printing
Product overview Assists supported employees to understand a range of issues around workplace complaints

Comprises points and activities relevant to workplace complaints, and stories about workplace complaints

Learner's workbook
  • Provides information about workplace complaints
  • Learners provide own responses if appropriate

Trainer's guide

Steps the trainer through the delivery of the learning material
  • Structure of the product
  • Trainer's role
  • Planning the training session
  • Delivering the training session
  • Evaluation
  • Key resources

Fact sheet

Replicates the information in the learner's workbook

Slide presentation
  • Vehicle by which the information is delivered
  • Gives information about workplace complaints
  • Portrays workplace stories about complaints
Links to other products Specific links to the following When I'm at work products
  • Solving problems
  • Teamwork
  • Stopping abuse
  • Stopping neglect
  • Bullying
  • My rights/responsibilities
  • Workplace behaviours

Specific links

Training and Assessing for further information on how to deliver effective training sessions

Solving problems

Type of product Training product
Mode of delivery To be delivered by training/support staff of Disability Business Services
Relevant Disability
Services Standards
Standard 1 Service access

Standard 5 Participation and integration

Standard 6 Valued status

Standard 7 Complaints and disputes

Standard 10 Service recipient training and support

Standard 11 Staff recruitment, employment and training

Standard 12 Protection of human rights and freedom from abuse
Audience Supported employees
Type of delivery
  • Stand-alone
  • Can be integrated into a larger workplace training program
  • Small groups
Resources included
  • Trainer's guide
  • Microsoft PowerPoint® slide presentation (with audio)
  • Poster
  • CD-ROM for easy printing
Product overview Helps supported employees understand how to solve workplace problems

Topics include
  • what a workplace problem is
  • different ways to solve workplace problems
  • the four steps to solve workplace problems
  • the dos and don'ts of problem solving

Trainer's guide

Steps the trainer through the delivery of the learning material
  • Structure of the product
  • Trainer's role
  • Planning the training session
  • Delivering the training session
  • Evaluation
  • Key resources

Slide presentation
  • Vehicle by which the information is delivered
  • Gives information about solving workplace problems
  • Portrays workplace stories about solving workplace problems

Poster
  • Key messages around solving problems in the workplace
  • To be displayed in Disability Business Services
Links to other products Specific links to the following When I'm at work products
  • Solving complaints
  • Teamwork
  • Stopping abuse
  • Stopping neglect
  • Bullying
  • My rights/responsibilities
  • Workplace behaviours

Specific links

Training and Assessing for further information on how to deliver effective training sessions

Retirement planning

Type of product Information product
Mode of delivery To be delivered by training/support staff of Disability Business Services
Relevant Disability
Services Standards
Standard 2 Individual needs

Standard 3 Decision making and choice

Standard 5 Participation and integration

Standard 6 Valued status

Standard 10 Service recipient training and support

Standard 11 Staff recruitment, employment and training
Audience Supported employees
Type of delivery
  • One-on-one sessions/meetings
  • Family/carers may attend sessions
Resources included
  • Flipchart
  • Supported employee's workbook
  • Fact sheet
  • CD-ROM for easy printing
Product overview Helps supported employees plan for their retirement

Six trainer-led meetings
  • What is retirement?
  • Why should I plan for my retirement?
  • How much money will I need when I retire?
  • Where will I live when I retire?
  • Important documents
  • Planning for retirement checklist

Flipchart
  • Includes, on one side of each page, material for the facilitator
  • Can be changed to include local and current information
  • Participant's information is provided on the reverse of each page

Supported employee's workbook

Replicates the supported employee's view of the flipchart

Fact sheet

Supports information in the flipchart and supported employee's workbook
Links to other products Specific links to the following When I'm at work products
  • Supported employee induction
  • My rights/responsibilities
  • Being healthy

Specific links

Training and Assessing and Work Talk for further information on how to deliver effective training sessions

Working on a committee

Type of product Training product
Mode of delivery To be delivered by training/support staff of Disability Business Services
Relevant Disability
Services Standards
Standard 3 Decision making and choice

Standard 5 Participation and integration

Standard 6 Valued status

Standard 8 Service management

Standard 10 Service recipient training and support

Standard 11 Staff recruitment, employment and training
Audience Supported employees
Type of delivery
  • Stand-alone
  • Can be integrated into a larger workplace training program
  • Small groups
Resources included
  • Learner's workbook
  • Trainer's guide
  • Microsoft PowerPoint® slide presentation (with audio)
  • CD-ROM for easy printing
Product overview Helps supported employees understand about working on a committee
  • What is a committee?
  • Why do we have workplace committees?
  • How are workplace committees chosen?
  • What roles are there on workplace committees?
  • What does it mean to represent other people?
  • What happens during committee meetings?
  • Who can you talk to about getting the skills to be a committee member?

Learner's workbook
  • Provides information about working on a committee
  • Learners provide own responses if appropriate

Trainer's guide

Steps the trainer through the delivery of the learning material
  • Structure of the product
  • Trainer’s role
  • Planning the training session
  • Delivering the training session
  • Evaluation
  • Key resources

Slide presentation
  • Vehicle by which the information is delivered
  • Gives information about working on a committee
  • Portrays workplace stories about working on a committee
Links to other products Specific links to the following When I’m at work products
  • Supported employee induction
  • My rights/responsibilities
  • Teamwork
  • Solving problems

Specific links

Training and Assessing and Work Talk for further information on how to deliver effective training sessions

Using a computer

Type of product Training product
Mode of delivery To be delivered by training/support staff of Disability Business Services
Relevant Disability
Services Standards
Standard 2 Individual needs

Standard 3 Decision making and choice

Standard 6 Valued status

Standard 10 Service recipient training and support

Standard 11 Staff recruitment, employment and training
Audience Supported employees
Type of delivery
  • Stand-alone
  • Can be integrated into a larger workplace training program
Resources included
  • Learner's workbook
  • Trainer's guide
  • CD-ROM for easy printing
Product overview Helps supported employees to use computers in the workplace

Topics covered are
  • using a computer, including hardware and software
  • producing a word-processed document
  • sending and receiving emails

Learner's workbook

Is self-paced and guides supported employees through the topics

Trainer's guide
  • Replicates the information and activities in the learner's workbook
  • Includes strategies for trainers to help supported employees with their learning
Links to other products Specific links to the following When I'm at work products
  • Good posture and a healthy back
  • Stretching for good health
  • My rights/responsibilities

Specific links

Training and Assessing for further information on how to deliver effective training sessions

Stopping abuse

Type of product Information product
Mode of delivery
  • Self-paced
  • Facilitated by training/support staff in Disability Business Services
Relevant Disability
Services Standards
Standard 1 Service access

Standard 3 Decision making and choice

Standard 4 Privacy, dignity and confidentiality

Standard 7 Complaints and disputes

Standard 9 Employment conditions

Standard 10 Service recipient training and support

Standard 11 Staff recruitment, employment and training

Standard 12 Protection of human rights and freedom from abuse
Audience Supported employees
Type of delivery
  • One-on-one
  • Self-paced
  • Small groups
Resources included
  • Fact sheet
  • Flipchart
  • Microsoft PowerPoint® slide presentation
  • CD-ROM for easy printing
Product overview Raises awareness of abuse

Helps supported employees to develop strategies for recognising and stopping abuse

Flipchart
  • Includes facilitation material on one side of each page
  • Can be changed to include local and current information
  • Participant's information is provided on the reverse of each page

Fact sheet

Reflects the information presented in the flipchart

Slide presentation
  • Replicates the participant's views of the flipchart
  • Facilitators use the slide presentation if the group of participants is more than three or four Links to other
Links to other products Specific links to the following When I'm at work products
  • My rights/responsibilities
  • Stopping neglect
  • Solving complaints
  • Solving problems
  • Bullying
  • Teamwork
  • Workplace behaviours

Stopping neglect

Type of product Information product
Mode of delivery
  • Self-paced
  • Facilitated by training/support staff in Disability Business Services
Relevant Disability
Services Standards
Standard 1 Service access

Standard 3 Decision making and choice

Standard 4 Privacy, dignity and confidentiality

Standard 7 Complaints and disputes

Standard 9 Employment conditions

Standard 10 Service recipient training and support

Standard 11 Staff recruitment, employment and training

Standard 12 Protection of human rights and freedom from abuse
Audience Supported employees
Type of delivery
  • One-on-one
  • Self-paced
  • Small groups
Resources included
  • Fact sheet
  • Flipchart
  • Microsoft PowerPoint® slide presentation
  • CD-ROM for easy printing
Product overview Raises awareness of neglect

Helps supported employees to develop strategies for recognising and stopping neglect

Flipchart
  • Includes facilitation material on one side of each page
  • Participant's information is provided on the reverse of each page
  • Can be changed to include local and current information

Fact sheet

Reflects the information presented in the flipchart

Slide presentation
  • Replicates the participant's views of the flipchart
  • Facilitators use the slide presentation if the group of participants is more than three or four
Links to other products Specific links to the following When I'm at work products
  • My rights/responsibilities
  • Stopping abuse
  • Solving complaints
  • Solving problems
  • Bullying
  • Teamwork
  • Workplace behaviours

Teamwork

Type of product Training product
Mode of delivery To be delivered by staff of Disability Business Services
Relevant Disability
Services Standards
Standard 3 Decision making and choice

Standard 5 Participation and integration

Standard 6 Valued status

Standard 7 Complaints and disputes

Standard 8 Service management

Standard 10 Service recipient training and support

Standard 11 Staff recruitment, employment and training

Standard 12 Protection of human rights and freedom from abuse
Audience Supported employees
Type of delivery Small groups
Resources included
  • Learner's workbook
  • Trainer's guide
  • Microsoft PowerPoint® slide presentation
  • CD-ROM for easy printing
Product overview Helps supported employees learn about teamwork

Short stories with questions and discussion points that cover
  • developing effective workplace relationships
  • contributing to workgroup activities

Learner's workbook
  • Provides copies of the stories
  • Provides space for learners to write down ideas and responses

Trainer's guide
  • Provides the trainer with strategies to deliver the learning material
  • Replicates stories in learner's workbook
  • Provides key points and suggestions for discussion

Slide presentation

Use with large groups of learners
Links to other products Specific links to the following When I'm at work products
  • Supported employee induction
  • Solving complaints
  • Solving problems
  • Working on a committee
  • Stopping abuse
  • Stopping neglect
  • Bullying
  • My rights/responsibilities
  • Workplace behaviours

Specific links

Training and Assessing for further information on how to deliver effective training sessions

Bullying

Type of product Information product
Mode of delivery
  • Self-paced
  • Facilitated by training/support staff in Disability Business Services
Relevant Disability
Services Standards
Standard 4 Privacy, dignity and confidentiality

Standard 9 Employment conditions

Standard 7 Complaints and disputes

Standard 10 Service recipient training and support

Standard 11 Staff recruitment, employment and training

Standard 12 Protection of human rights and freedom from abuse
Audience Supported employees
Type of delivery
  • One-on-one
  • Small groups
Resources included
  • Fact sheet
  • Poster
  • CD-ROM for easy printing
Product overview Fact sheet

Provides detailed information about
  • what bullying is
  • the different kinds of bullying
  • how to know if you are being bullied
  • what your human rights are
  • what you can do if bullying happens to you
  • who you can talk to if you are being bullied

Poster

Reinforces the information in the fact sheet
Links to other products Specific links to the following When I'm at work products
  • My rights/responsibilities
  • Solving complaints
  • Solving problems
  • Stopping abuse
  • Stopping neglect
  • Teamwork
  • Workplace behaviours

My rights/responsibilities

Type of product Information product
Mode of delivery
  • Self-paced
  • Facilitated by training/support staff in Disability Business Services
Relevant Disability
Services Standards
Standard 1 Service access

Standard 2 Individual needs

Standard 3 Decision making and choice

Standard 4 Privacy, dignity and confidentiality

Standard 5 Participation and integration

Standard 6 Valued status

Standard 7 Complaints and disputes

Standard 8 Service management

Standard 9 Employment conditions

Standard 10 Service recipient training and support

Standard 11 Staff recruitment, employment and training

Standard 12 Protection of human rights and freedom from abuse
Audience Supported employees
Type of delivery
  • One-on-one
  • Self-paced
  • Small groups
Resources included
  • Participant's workbook
  • Facilitator's guide
  • CD-ROM for easy printing
Product overview Helps supported employees understand their workplace rights and responsibilities

Topics covered are
  • my rights at work
  • my responsibilities at work
  • work conditions
  • probation
  • leave from work
  • hours of work
  • superannuation
  • my wage
  • my pay
  • training and support to do my job
  • occupational health and safety (OH&S)

Participant's workbook

Record of information about workplace rights and responsibilities

Facilitator's guide

Provides facilitation strategies, including
  • who the product is for
  • the aim of the product
  • the resources in the product
  • topics covered by the product
  • planning the information session
Links to other Specific links to the following When I'm at work products
  • Supported employee induction
  • Solving complaints
  • Solving problems
  • Working on a committee
  • Stopping abuse
  • Stopping neglect
  • Teamwork
  • Bullying
  • Drugs and alcohol
  • Keeping your workplace clean and tidy
  • Workplace behaviours

Specific links

Training and Assessing and Work Talk for further information on how to deliver effective training sessions

Drugs and alcohol

Type of product Information product
Mode of delivery
  • Self-paced
  • Facilitated by training/support staff in Disability Business Services
Relevant Disability
Services Standards
Standard 2 Individual needs

Standard 8 Service management

Standard 9 Employment conditions

Standard 10 Service recipient training and support

Standard 11 Staff recruitment, employment and training

Standard 12 Protection of human rights and freedom from abuse
Audience Supported employees
Type of delivery
  • One-on-one
  • Small groups
Resources included
  • Fact sheet
  • Poster
  • CD-ROM for easy printing
Product overview Fact sheet

Provides information about
  • what drugs are
  • how drugs work
  • drugs affecting the mind and the body
  • which drugs are okay to take at work
  • smoking and work
  • the effects that using drugs and alcohol wrongly can have at work
  • what you can do to stop drug and alcohol abuse at work
  • services to contact for further advice and information about drugs and alcohol

Poster

Reinforces the information in the fact sheet
Links to other products Specific links to the following When I'm at work products
  • My rights/responsibilities
  • Supported employee induction
  • Solving problems
  • Teamwork
  • Workplace behaviours

Being healthy

Being sunsmart

Type of product Information product
Mode of delivery
  • Self-paced
  • Facilitated by training/support staff in Disability Business Services
Relevant Disability
Services Standards
Standard 2 Individual needs

Standard 9 Employment conditions

Standard 10 Service recipient training and support

Standard 11 Staff recruitment, employment and training
Audience Supported employees
Type of delivery
  • One-on-one
  • Small groups
Resources included
  • Fact sheet
  • CD-ROM for easy printing
Product overview Fact sheet

Provides information, resources and contacts
  • Slip on some sun-protective work clothing
  • Slap on a hat
  • Slap on 30+ sunscreen
  • Slide on some sunglasses
  • Stay cool and drink lots of fluids
  • Did you know?
Links to other products Specific links to the following When I'm at work products
  • Keeping your workplace clean and tidy
  • Good posture and a healthy back
  • Wash your hands and keep germs away
  • Stretching for good health

Keeping your workplace clean and tidy

Type of product Information product
Mode of delivery
  • Self-paced
  • Facilitated by training/support staff in Disability Business Services
Relevant Disability
Services Standards
Standard 2 Individual needs

Standard 3 Decision making and choice

Standard 4 Privacy, dignity and confidentiality

Standard 6 Valued status

Standard 7 Complaints and disputes

Standard 8 Service management

Standard 9 Employment conditions

Standard 10 Service recipient training and support

Standard 11 Staff recruitment, employment and training

Standard 12 Protection of human rights and freedom from abuse
Audience Supported employees
Type of delivery
  • One-on-one
  • Small groups
Resources included
  • Fact sheet
  • CD-ROM for easy printing
Product overview Fact sheet

Provides information and a workplace story about how to keep a workplace clean and tidy, and why it is important to do that
Links to other products Specific links to the following When I'm at work products
  • Being sunsmart
  • Good posture and a healthy back
  • Wash your hands and keep germs away
  • Stretching for good health

Wash your hands and keep germs away

Type of product Information product
Mode of delivery
  • Self-paced
  • Facilitated by training/support staff in Disability Business Services
Relevant Disability
Services Standards
Standard 2 Individual needs

Standard 3 Decision making and choice

Standard 4 Privacy, dignity and confidentiality

Standard 9 Employment conditions

Standard 10 Service recipient training and support

Standard 11 Staff recruitment, employment and training

Standard 12 Protection of human rights and freedom from abuse
Audience Supported employees
Type of delivery
  • One-on-one
  • Small groups
Resources included
  • Fact sheet
  • CD-ROM for easy printing
Product overview Fact sheet
  • Provides information and a workplace story about correct hand-washing techniques
  • Includes tips for washing hands well
Links to other products Specific links to the following When I'm at work products
  • Being sunsmart
  • Keeping your workplace clean and tidy
  • Good posture and a healthy back
  • Stretching for good health

Good posture and a healthy back

Type of product Information product
Mode of delivery
  • Self-paced
  • Facilitated by training/support staff in Disability Business Services
Relevant Disability
Services Standards
Standard 2 Individual needs

Standard 3 Decision making and choice

Standard 4 Privacy, dignity and confidentiality

Standard 9 Employment conditions

Standard 10 Service recipient training and support

Standard 11 Staff recruitment, employment and training

Standard 12 Protection of human rights and freedom from abuse
Audience Supported employees
Type of delivery
  • One-on-one
  • Small groups
Resources included
  • Fact sheet
  • CD-ROM for easy printing
Product overview Fact sheet

Provides information, illustrations, resources and contacts
  • What is good posture?
  • Why you should have good posture
  • Looking after your back
  • Where can you get help with your posture?
Links to other products Specific links to the following When I'm at work products
  • Being sunsmart
  • Keeping your workplace clean and tidy
  • Wash your hands and keep germs away
  • Stretching for good health

Stretching for good health

Type of product Information product
Mode of delivery
  • Self-paced
  • Facilitated by training/support staff in Disability Business Services
Relevant Disability
Services Standards
Standard 2 Individual needs

Standard 3 Decision making and choice

Standard 4 Privacy, dignity and confidentiality

Standard 9 Employment conditions

Standard 10 Service recipient training and support

Standard 11 Staff recruitment, employment and training

Standard 12 Protection of human rights and freedom from abuse
Audience Supported employees
Type of delivery
  • One-on-one
  • Small groups
Resources included
  • Fact sheet
  • CD-ROM for easy printing
Product overview Fact sheet

Provides information, illustrations, resources and contacts
  • What is stretching?
  • When do you need to stretch?
  • Where can you get help with your stretching?
Links to other products Specific links to the following When I'm at work products
  • Being sunsmart
  • Keeping your workplace clean and tidy
  • Wash your hands and keep germs away
  • Good posture and a healthy back

Workplace behaviours

Type of product Training product
Mode of delivery To be delivered by training/support staff of Disability Business Services
Relevant Disability
Services Standards
Standard 1 Service access

Standard 2 Individual needs

Standard 3 Decision making and choice

Standard 4 Privacy, dignity and confidentiality

Standard 5 Participation and integration

Standard 6 Valued status

Standard 7 Complaints and disputes

Standard 8 Service management

Standard 9 Employment conditions

Standard 10 Service recipient training and support

Standard 11 Staff recruitment, employment and training

Standard 12 Protection of human rights and freedom from abuse
Audience Supported employees
Type of delivery
  • One-on-one
  • Stand-alone
  • Can be integrated into a larger workplace training program
  • Topics can be independently delivered
Resources included
  • Interactive CD-ROM
  • Trainer's guide
  • CD-ROM for easy printing
Product overview Helps supported employees understand what is, and what is not, appropriate workplace behavior

Topics include
  • punctuality
  • language
  • work clothes (male)
  • work clothes (female)
  • over-socialising
  • personal space
  • a tidy work space
  • using email
  • borrowing equipment
  • following the leave process
  • being open and honest
  • solving problems
  • accepting direction
  • fixing workplace hazards
  • doing things the right way

CD-ROM

Comprises fifteen workplace scenarios, each featuring
  • a story about workplace behaviours
  • options for the learner to choose
  • discussion questions

Trainer's guide

Provides strategies on how to use the CD-ROM effectively
Links to other Specific links to the following When I'm at work products
  • Supported employee induction
  • My rights/responsibilities
  • Teamwork
  • Solving problems
  • Stopping abuse
  • Stopping neglect
  • Keeping your workplace clean and tidy
  • Wash your hands and keep germs away
  • Solving complaints

Specific links

Training and Assessing and Work Talk for further information on how to deliver effective training sessions

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